If so, how much time elapsed after the initial email? Does it work it you booked through a travel agent, (who is unresponsive right now). Those tiny details posted by Elias made all the difference. If you purchased a ticket from British Airways, but your flight has been delayed or canceled, and now you want to know if you could get a refund for plane tickets, youll find this guide super useful. Thank you for good information. Her frustration began, she explained, when her preferred destination of Japan did not reopen its borders to visitors as quickly as other nations. Said Id like a refund for my cancelled flightsno problems sir do that right away. Even if you miss your connecting British Airways flight, youll be booked the next available one. Online Form. If youd rather not play around with your smartphone settings or if the smartphone workaround doesnt work for you click here for your offline options. Important information about your booking Find out what you need to travel with our step-by-step guide, from entry requirements to checking in online. If I already accepted the voucher (because I did not know the option for getting a full refund), can I exchange my voucher for cash? Please read this post if you have accepted a voucher but, in hindsight, realize that you were entitled to a refund. The facts were clear: You received an email from British Airways that said, Were sorry your flight has been canceled due to operational constraints. And you sent that email to the airline when you requested your refund. I was told that a refund will be processed in 21 days. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. You can claim a refund for the parts of your journey which you did fly, provided that you can prove that the journey no longer serves any purpose in relation to your original travel plans. It worked for my first flight that got cancelled, did it yesterday. Dont do nothing here yet. taxes) to the original form of payment. The standard cancellation and refund fee is 35 British pounds ($39.77) per person. Who could blame you! I so pleased that I stumbled onto your site. Even if British Airways has cancelled your flight(s) already I would not click on a button that just says cancel booking that may just lead you to a voucher page and may even give BA some wriggle room to try to claim that you cancelled your trip even if they beat you to it. Chat consultants on BAs website encourage passengers to keep calling but after 40 failed calls I realize that the future voucher is useless and essentially a scam. They say that I made a choice and hard luck, Ive got to accept the voucher. Finally, I received an email from British Airways that said per its fare rules, it could not offer a refund. Got a consumer problem? If your flight gets canceled, you can rebook it for free. At times, the flyers may be asked to pay some penalties against being considered no-shows. Does anyone have an email for them? If your flight gets canceled, you can rebook it for free. She later contacted the airline to demand a cash refund which they declined, claiming that once accepted, she has no valid claim to cash anymore. Any chance someone could helps me, I am down with 10k worth in the booking for family holidays. I think a quick, polite message might have gotten this resolved. Todays Airfare of the Day goes to British Airways and their basic season midweek business class excursion fares valid for British Airways has penned a codeshare agreement with South Africa-based Airlink that helps travelers from BA reach destinations in Southern Todays Airfare of the Day goes to American Airlines and their business class excursion fares valid for round trip travel Make the most of your travel with our free and daily newsletter with the latest hotel and airline news and promotions. We will email you to notify you that there is no refund payable. Thanks for sharing It shows an error when I try send a form to BA after filling my information. The airline refused. British Airways Refunds. Once You accept the voucher thats it. Find many great new & used options and get the best deals for British Airways Boeing 767 Issue 5 Safety Card at the best online prices at eBay! Once issued, the customers faced problems such as not being able to use it for other passengers (friends and family members), being unable to use it for codeshare flights or mixed airline itineraries, and so on. Once again, Im sorry we werent able to resolve this between us this time. Really useful thank you! Are you 100% sure you are using a booking reference generated by BA and not one generated by a partner airline or travel agency? You can do so by dialing +1-877-767-7970. PPS. Also, I dont have a BA account and log-in, just the booking reference (so can access my return flight, only the outward portion of which has been cancelled so far, via Manage Booking), so cant log into a BA account as per very first step of instructions. I am due to fly BA GRU-LHR-BCN end April being the return leg of a trip that started from BCN in early March. Ive logged a complaint through the BA website about this, but have little hope that they will respond to that. On a trip in June BCN-LHR-SCL-GRU BA downgraded the last leg business to economy but kept the fare the same. [] Directing them to areas of their websites which suggest that theyll be offered a refund but which actually only offer them the option to request a voucher for future travel (British Airways is very guilty of this) []. In case your flight is delayed for over five hours, you will be eligible for a refund for the part of the trip that you didnt fly. The airline said it canceled the flight because of operational constraints. British Airways sent me an email promising to do everything we can to get you where you need to be.. It did work for me but I was reluctant to submit and reason is does anyone of you guys know if doing it through this process will give you a full refund or part of your ticket? Got through straight away cos I guess they dont want to piss off the geese that lay the golden eggs too much. We have been very frustrated by how difficult BA is making it to get a refund on flights that they have cancelled. A woman who took on British Airways (BA) in court without legal representation has won her case in a row over flight vouchers. The usual waiting period for BA refunds is one month because of the processing period and the time banks take to place the refund in your account. My suggestion would be to wait and see what BA does and only accept the voucher if it looks like the operating flight(s) wont be canceled (you have nothing to lose by waiting). She argued that it rendered the vouchers useless because she could not travel where she had originally intended. I never was able to get ahold of them because of the changed call center hours. Is there a percent ? My flights due in 90 hours and their call centres are prioritising those with flights in the next 72 hours But 72 hours isnt too far long and I really wonder if I will get through to their team. "If. For any accountant this software is easy to learn as . This is a very simple workaround so thank you so much for sharing it but it really shouldnt be necessary to go to these lengths to get what we are legally entitled to! Thanks so much. Law Reform (Frustrated Contracts) Act 1943. British Airways is one such airline. If an airline cancels a flight, it owes you a full and prompt refund under its fare rules and federal regulations. I dont think it is working now. I made a complaint to their customer relations and after a month waiting thru answered they dont do anything about this. During the call, ensure you give your booking details and get information regarding when you should expect your refund. Thank you for this! Choose the currency you used when paying for the ticket. Can I expose what theyve done and force them into refunding me? Or, rebook to travel on different dates (subject to availability). I was so outraged by BAs deceitfulness that i closed down the website with a view to contacting BA by telephone. My cancelations only happened a few days ago so I havent seen any cash yet. If you booked through a travel agent or a tour operator, please contact them directly to discuss your options or request a refund. In January 2020, Jennie Barber booked two return flights to Japan departing that May, but the flights were later pulled due to Covid restrictions. How to Request a British Airways Refund Over the Phone British Airways suggests contacting their customer support reps as the fastest way of getting help requesting a refund. Is that the cause of my failure? We had paid a 300.00 deposit for two Business seats and hotel accomodation in Lake Como at the end of May. 1. Is your connecting flight disrupted by the British Airways flight thats been delayed for five hours or canceled? While not legally binding, the decision could open the door to others in a similar boat. You should now see a confirmation page that looks similar to this. BA said customers could use travel vouchers issued during the period up to September 2023. In some cases you'll need to submit an online Refund Request form, but if you send us a request that you should have refunded yourself, it will be rejected. Brilliant stuff works! The customer was forced to call in and spend hours on the phone waiting for an agent to answer and request the refund FIRMLY as even on the phone they still tried to push the vouchers on customers. Laura Dent If you would like to email the customer relations department directly, their email address is: [emailprotected]. Since 2011, we have been helping millions of visitors like you untangle travel loyalty programs for free upgrades, flights and hotel nights. outrageous that we should have to go to these lengths!! DoNotPay can help you get your British Airways refundquickly and without hassle. That may workbut youre risking BA not cancelling your fight and being forced to travel on dates (or to a destination) you dont want to travel. The below applies to delayed or cancelled connecting flights that are booked together under the same booking reference, e.g. Id really like to be able to give you some good news here but I cant. Adrian, thank you very much for this post. Passengers have found it difficult to contact BA to use them. Did you try the link I posted on the 24th (in the post above)? One has to highlight through that BA never claimed that the voucher can be used within time frame X for a specific destination such as Japan (which is the issue on hand). However, no email received. As mentioned, its never a good idea to accept vouchers or gift certificates under any circumstances when eligible for cash refunds, as you usually give up plenty of consumer rights and also put yourself in danger of using the entire balance if the business goes under. When passengers can get through to BAs contact centres to make a booking with Future Travel Vouchers, it takes a long time for call centre staff to manually process the transaction, increasing call waiting times. Things seem to have slowed down since then and I know people who filed for refunds 2 days ago who still havent received emails. Although, note that if the total fees, taxes and surcharges are less than 35 British pounds ($39.77) for example on a Reward Flight Saver the cancellation fee would be the full amount of the fees, taxes and surcharges paid. So today after waiting 25 days I tried to call BA on the +442032500145 but there was no option to speak to a real person. Despite laws in place saying airlines must give people back. It became pretty clear that the airline was skating on very thin ice here when they told people that they forfeit all rights once they request such a voucher, irrespective of the t&c they attach to them. Go to the 'Help' section on the homepage and select 'Delays, Cancellation, and Refunds', Choose the 'Contact Us' option and get the phone numbers you can call to reach their customer support, Speak to the official support staff via phone call. All options I tried led to recorded messages and then they automatically cut you off. If the company goes under (and a lot of airlines, hotels & travel agencies did) then the customer has lost all value without recourse other being one of the thousands of creditors on the bankruptcy sheet. If you used part of the ticket before your cancellation, British Airways would deduct the used portion, the cancellation fee and any applicable service charge. (it worked for a number of people as little as an hour ago), Hi. Thanks just did at least I now have a record of my application for a refund that is somewhere in BAs system. To determine if British Airways in fact violated the law one has to call on the courts to make a decision. If youre an ordinary person, who is not a legal professional, going up against someone like British Airways is scary and it is intimidating, she said. If CEDR take on your complaint, well withdraw any previous offer of settlement weve made. For more details please see the disclosures found at the bottom of every page. Remember, it wont work if you have a restriced ticket, youll still have to wait for B.A to cancel. Refund totals are final and cannot be challenged. My flight is from France to Malaysia, worth of 630Euros. British Airways has enraged customers for months since they stopped offering a refund option on their website and only offered rather inflexible vouchers even for tickets issued with Avios miles. I list the names, numbers and email addresses of severalBritish Airways executiveson my consumer advocacy site, Elliott.org. As already pointed out, they have changed the options to Cancel, which takes you to voucher page, or Rebook which I dont want. Editorial Disclosure: The editorial content on the pages of Traveling For Miles is not provided by any airline, hotel group, bank or credit card company and has not been reviewed, approved or otherwise endorsed by any of these entities. Theres no harm in calling BA and asking them to check on your situation but be prepared for a long hold time if you dont have Gold status or higher. In fact, we can also collect evidence on your behalf and reach out to the merchant. However, Ms Barber, who studied A-level law, was able to beat the airline giant in court using the Law Reform (Frustrated Contracts) Act 1943. Ziggy, I just wanted to say a massive thanks for sharing this link. Please check their website here for contact details. She was extremely helpful, used my voucher to book a flight in September and organised the cash and Avios refund for my cancelled June/July flight. I was conned by the website pages shown in your article. Should I file a case with my credit card in this situation? I followed the instructions & clicked cancel. The airline agreed to issue a full refund. Ill sit tight until they cancel the flights. Who could blame you! There were no queries, no attempts to sell me on the voucher scheme. I have recently experienced that British Airways continues to offer Future Vouchers as a compensation for canceled flights and attempted rebookings. Do I have to repeat again fill out the form later? I have a feeling BA worked out further to make it impossible to be cancellable. Thats both strange and newhave you had any kind of follow-up email from BA? Doesnt it owe me a refund? Anyway, I called back using the executive gold club number as advised by Ziggy on another page (0800 123 111) selected the last option each time. Non Executive Club members should go to Avios.com. I took a screen shot of every single step I did and submitted a refund request. If yall know of a way to fight this let me know. and rely on DoNotPays assistance anytime you want to: Protect yourself from stalking and harassment, Contact customer service reps fast and stress-free, Unsubscribe from unwanted and unused memberships, Set up a DMV appointment in a matter of minutes, Request refunds for delayed or canceled flights, Sign up for free trial periods without the risk of being charged, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? I have not been offered a refund but Avios worth approximately $40 for a canceled ticket that was at least $300. There is no doubt that British Airways are deliberately flouting the regulations on refunds by making it almost impossible to obtain a cash refund for a cancelled flight. I got through to an operator immediately. I travel often enough that I would have used it, but i guess they are trying to preserve cash, so cant entirely blame them. Any advice. Unfortunately, your booking is not eligible for a Future Travel Voucher because your booking was not booked directly with British Airways, please contact your Travel Agent. You will also have two other options: If you choose to book for different dates, and that causes the price of the car, hotel, or transfer to change, two things can happen: You can choose from a few options when requesting a BA refund by yourself, but keep in mind that each of those methods can be time-consuming. Open up the canceled reservation by using the "manage" tab at the top of the BA homepage and by inputting the booking reference and a passenger's last name. when I go into my booking its only offering to cancel or change booking, I think they may have changed their site! Just tried for my wife at 10:30PM on the 24th Mountain Time it still works! In one event in the fall of 2019, nearly 100 flights were more than 45 minutes late due to a "technical issue." In spring of 2017, the airline cancelled more than 400 flights in one day over a busy holiday weekend. I received the email but since then nothing. Christopher Elliottis the founder ofElliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who cant. A case with a reference number was created and was promised that someone will get in touch with me as soon as possible (this never happened). These could not be used to pay for flights online. Thanks and hopefully someone can help us on this ???? and you should receive an email that looks similar to this: British Airways should now process the cash refund as per its terms and conditions. Hi. I think I shall do the same. Hopefully that works! Representing herself, Ms Barber took BA to court and won a full refund. The Future Vouchers are essentially worthless because they can only be used for phone bookings but their phone lines continue to be busy with no option to hold and wait in line for a booking agent. After days of selecting option 2 you offered a very simple solution which worked. Instead, it accuses her of missing her flight. You can claim compensation if your flight is delayed for more than three hours on your final destination, and the cause is within the British Airways control. Select Option 3, Anything Else. Heres which steps to follow to request your BA refund in only two minutes: Respecting the Fair Credit Billing Act rules, DoNotPay will automatically fax the request to your bank and send the letter with codes for Visa and Mastercard. When I called to explain I was basically told tough luck. 4 working days have gone by, but still dont see a refund. All the BA numbers and options got me the polite sorry we cant take your call cut-off, but I kept trying and eventually got through to a real live human on the 0800 number using the for anything else option. Same thing. Tried again at 19.14 and it worked email received. Anyone have/had this issue.. What is the solution. person. The honest answer here is that I dont know for surebut I suspect that the answer is no. If you booked your connecting flight separately with another airline, we won't be able to help, even if our flight was delayed. 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