On the ADFS and proxy servers, right-click. Intune uses the same Azure AD, and can use your existing domain. for corporate use yet. Set Intune Standalone as the MDM authority. For help in determining if WS-Trust 1.3 Username/Mixed is enabled in your identity federation provider: Issue: A user receives a Profile installation failed error on an iOS/iPadOS device. https://techcommunity.microsoft.com/t5/microsoft-intune/trying-to-learn-intune-stuck-at-mdm-quot-you https://call4cloud.nl/2021/08/the-battle-between-aadj-and-aadr/, https://call4cloud.nl/2021/04/alice-and-the-device-certificate/#part2. However, serious problems might occur if you modify the registry incorrectly. app it says it hasn't been set up for corporate use. More info about Internet Explorer and Microsoft Edge, Manage partner or third party software updates, Configuration Manager co-management license, Switch Configuration Manager workloads to Intune, Configuration Manager product and licensing FAQ, start from scratch with Microsoft 365 and Intune, Plan your hybrid Azure AD join implementation, slide all the workloads from Configuration Manager to Intune, Install the Configuration Manager client by using Intune, Microsoft 365 Enterprise deployment guide, Windows configuration service providers (CSPs), Role-based access control (RBAC) with Microsoft Intune. Confirm that Chrome for Android is the default browser and that cookies are enabled. To manually re-enroll the PC, we will need to clean up the environment and relaunch this command in the SYSTEM context to re-enroll the PC. Determine if there's something wrong with the VPP token and fix it. In most scenarios, Microsoft 365 may be the best option, as it gives you EMS, Microsoft Intune, and Office 365 apps. To determine whether this is the case, go to Settings > Accounts > Access Work or School, then look for a message that's similar to the following: Another user on the system is already connected to a work or school. The biggest challenge is users must unenroll their devices from the current MDM provider, and then enroll in Intune. can't connect to the Intune service. If the problem above exists, you see a red X in the "Certificate Name Matches" and the SSL Certificate is correctly Installed sections of the report. To view your account settings, sign in to your account. SelectAccess work or school, and then selectConnect. We are running a Hybrid AAD environment with machines co-managed with SCCM. As you may know, automatic enrollment can be triggered either by a Group Policy Object or by the SCCM client on a co-managed device. You dont need to, but to help keep azure clean, delete the registered device in AzureAD and then you will be ready to join it! They're vulnerable until they enroll in Intune. Hybrid Azure AD supports only Windows devices. Enroll the devices in Intune to receive policies. Did you receive any updates on this? For example: For more information, see Get-AdfsEndpoint documentation. Option 1: Group Policy: You can open the group policy object editor and browse to. To be properly executed, the enrollment command must be entered in a SYSTEM context. As a global administrator, you can assign roles to users, such as Help Desk operator, Application Manager, Intune Role Administrator, and more. The deactivation issue doesn't occur on Android 6.0 devices. Optionally, based on your organization's choices, you might be automatically enrolled in mobile device management, such as Microsoft Intune. Configuration Manager supports Windows and macOS devices. Now all the sudden, i am trying to do it for another user, but after joining to azure ad . This option applies to Windows client devices. Then complete the most relevant of the following solutions: If the user is enrolling a VM for testing, make sure it's been fully configured so that Intune can recognize its serial number and hardware model. Make sure that your user's device is running iOS/iPadOS version 8.0 or later. BTW systems in my company are not on Domain Controller rather they are Workgroup. Opening the Company Portal app manually is a temporary solution, because Samsung Smart Manager may deactivate the Company Portal app again. contact Microsoft Support if you use ADFS. So, be sure to add or update existing tips and guidance you've found helpful. In both cases, the feature will basically create a scheduled task to enroll the PC at next logon. If you use Windows Server OSs, such as Windows Server 2016, then don't use this option. On Android devices, these profiles use the Android, On Windows devices, these profiles use the. You'll go through the sign-in process, using automatic sign-in with your work or school account. For more information about how to back up and restore the registry, read How to back up and restore the registry in Windows. Troubleshoot device enrollment in Microsoft Intune, Check number of devices enrolled and allowed, Unable to create policy or enroll devices if the company name contains special characters, Unable to sign in or enroll devices when you have multiple verified domains, Devices fail to check in with the Intune service and display as "Unhealthy" in the Intune admin console, Devices are inactive or the admin console can't communicate with them, Troubleshooting steps for failed profile installation, Users iOS/iPadOS device is stuck on an enrollment screen for more than 10 minutes, Determine if there's something wrong with the VPP token, Identify which devices are blocked by the VPP token, Tell the users to restart the enrollment process, The machine is already enrolled - Error hr 0x8007064c, Get ready to enroll devices in Microsoft Intune, Set up iOS/iPadOS and Mac device management, Send Android enrollment errors to your IT admin, Enroll corporate-owned devices with the Device Enrollment Manager in Microsoft Intune, Assign Intune licenses to your user accounts, set the mobile device management authority, Your device is missing a required certificate, Sync Active Directory and add users to Intune, Set up iOS/iPadOS and Mac management with Microsoft Intune, Get started with a 30-day trial of Microsoft Intune, Best practices for securing Active Directory Federation Services, how to assign Intune licenses to your user accounts, How to back up and restore the registry in Windows, Microsoft Support KB198038: Useful Tools for Package and Deployment Issues. If that fails, validate that the users credentials have synced correctly with Azure Active Directory. Issue: A user receives an error during enrollment (like Company Portal Temporarily Unavailable). You can't sign in because your device is missing a required certificate. For more information, see Add a custom domain name. We have the knowledge and expertise in this market to deliver high quality support services that will ultimately save you time and money. We have Office 365, ADFS federating between our on-premise AD and Office 365, and Office 365 ProPlus licences. The client computer is already enrolled into the service. Start with a small group of pilot users, and add more groups until you reach full scale deployment. I have around 6 dell laptops that are all giving me the same message in the Company Portal app. Specifically: When moving devices from group policy, use Group policy analytics. My account was the only one impacted as other admins could connect just fine. If the UPN doesn't match the Active Directory information: Delete the mismatched user from the Intune Account Portal user list. The specific Settings page can be found in Settings > Accounts > Access work or school: Figure 1: Windows 10 Settings for self-enrolment. For more info about enrolling in Microsoft Intune, seeEnroll your device in Intune. For instructions, see. Intune has been set as the mobile device management authority. Under App power saving or App optimization, confirm that Company Portal is turned off. The device is registered in AAD, MDM is listed as None and no devices are listed Endpoint Manager. However, sometimes it is possible that a Windows 10 PC is in an inconsistent enrollment state, with error The sync could not be initiated. Error message 1: It looks like you're using a virtual machine. Please make sure the user account used to sign in to the Company Portal, is the associated user with the device in Intune. Communicate issues, resolutions, and trends with your help desk. Ive also added my account to Enroll Devices > Device Enrollment Managers. Tap Set up your work profile. Configuration Manager supports Windows and macOS devices, and Windows Servers. The fix for this is simple: dsregcmd /debug /leave. The syncs aren't working properly and it's causing weird errors all over. Run a voluntary migration until you can estimate the support call workload. The device installed all the apps that I published without issue and it shows as compliant in my Intune Device portal but when a user signs in and goes into the Company Portal
Remove the Intune Company Portal app from the device. Issue: iOS/iPadOS devices arent checking in with the Intune service. You can verify that the user's UPN matches the Active Directory information in the Microsoft 365 admin center. By default, all device platforms can enroll in Intune. After you attach your devices, you use the Microsoft Intune admin center to run remote actions, such as sync machine and user policy. @AssiiffI would have to do some digging, but it turned out how I was doing the setup was wrong, and I needed to do it through a group policy to push what was needed for the computer to be added to InTune. Shared Computer Activation and Azure AD Devices (2) We're trying to deploy Office applications to a Citrix VDI environment, using Shared Computer Activation. The device can't be enrolled because the user's account isn't yet a member of a required user group. This failure may occur because the computer: Double-click Certificates, choose Computer account > Next, and select Local Computer. This topic has been locked by an administrator and is no longer open for commenting. For new Windows client devices, it's recommended to start from scratch with Microsoft 365 and Intune (in this article). This has worked several times. Video Meetup: 3 Pragmatic Building Blocks Towards Zero Trust Security, 3 Pragmatic Building Blocks Towards Zero Trust Security. Review compliance reports, and look for common issues and trends. A device can be enrolled into azure and not in intune. Remotely access devices to troubleshoot issues or to remove data from them. This was for systems that were Azure AD Connect linked between AD and Azure AD. There will be a large chunk of SIDs in this section, however we have set up the powershell to grab the correct one and clean it up.The second place is in scheduled tasks. With this option, you: This option is more work for administrators, but can create a more seamless experience for existing Windows client devices. If the Server certificate is installed correctly, you see all check marks in the results. . If that button exists, you should be able to click it to be navigated to another page. On theEnter your passwordscreen, type your password. This problem could be caused if you're using a virtual machine, have a restricted serial number, or if this device is already assigned to someone else. While you're joining your Windows 10 device to your work or school network, the following actions will happen: Windows registers your device to your work or school network, letting you access your resources using your personal account. If the user successfully logs in, an iOS/iPadOS device will prompt you to install the Intune Company Portal app and enroll. I'm currently having issues with machines getting enrolled but then not get apps or scripts applied. Optionally, based on your organization's choices, you might be asked to set up two-step verification through eithertwo-step verification orsecurity info. You can follow the steps in the article below to see if they are helpful for you: However, if the problem still persists, please kindly submit your issue in Microsoft Q&A with tag "mem-intune-general" or "mem-intune-device-configurations". We have found the relevant information that has the device linked up and have created an easy powershell script to clear out the information for you WITHOUT deleting any user accounts/profiles and allow you to get the device AzureAD Joined. When prompted, enter the path to put the policies. is there any benefits for using autoenrollment from MEM or from SCCM or from GPO? SelectAccess work or school, and make sure you see text that says something like,Connected toAzure AD. Confirm that the device doesn't already have a management profile installed. Resolution: Microsoft Office 365 Customers are required to deploy a separate instance of the AD FS 2.0 Federation Service for each suffix if they: A rollup for AD FS 2.0 works in conjunction with the SupportMultipleDomain switch to enable the AD FS server to support this scenario without requiring additional AD FS 2.0 servers. You can avoid the device enrollment cap by using Device Enrollment Manager account, as described in Enroll corporate-owned devices with the Device Enrollment Manager in Microsoft Intune. Learn more about how to set up VMs in Intune. Mathieu Ait Azzouzene. On theSet up a work or school accountscreen, selectJoin this device to Azure Active Directory. They are always clean installs(fresh VM). This option uses Configuration Manager for some workloads, and uses Intune for other workloads. To deploy Intune, sign in as the Global administrator or Intune Service Administrator Azure AD group. Search by device name or MAC/HW Address to narrow your results. For you, the device is also joined with . For more information, see enable tenant attach. Checking the Intune MDM certificate. Tenant attach allows you to upload your Configuration Manager devices to your organization in Intune, also known as a "tenant". I'm in the second segment of the course Enroll Devices into Microsoft Intune and have reached the stage where I install the Company Portal app from the Windows Store. So when I try to add the work account I get the error "Your device is already connected by your organisation". just that silly manage my device option needs to be unchecked). Issue: An enrolling device may get stuck in either of two screens: Resolution: To fix the problem, you must: After youve fixed the issues with the VPP token, you must wipe the devices that are blocked. Enrolling DEP devices with user affinity requires WS-Trust 1.3 Username/Mixed endpoint to be enabled to request user tokens. In this case, the error may mean that an intermediate certificate is missing from your Active Directory Federation Services (AD FS) server. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. This blog is not an official Microsoft website. Learn how to resolve these problems or contact your company support. Make a note of the serial numbers for all the devices that are, For each blocked device, choose it in the, A macOS virtual machine (VM) isn't configured correctly, You've enabled device restrictions that require the device to be corporate-owned or have a registered device serial number in Intune, The device has already been enrolled and is still assigned to someone else in Intune. 10:33 PM For added protection, back up the registry before you modify it. For more information, see this blog. This article focuses on the migration of mobile devices. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Users with the user principal name (UPN) suffix of the second domain may not be able to log into the portals or enroll devices. Go to Setting - Account - Access Work or School, 3. In this guide, you sign up for Intune, add your domain name, configure Intune as the MDM authority, and more. Open the Windows PowerShell app as administrator, and change the directory to your folder. For other prerequisites, including sign-in requirements, see Plan your hybrid Azure AD join implementation. Deleted devices are removed from the list of managed devices. Add your domain account, such as contoso.com. When license are assigned, user devices can enroll in Intune. Enter your AD FS servers fully qualified domain name (for example, sts.contoso.com) and select, The steps to get an APNs certificate weren't completed, or. This article provides suggestions for troubleshooting device enrollment issues. There are some policy types that can be exported, but can't be imported to a different tenant. On your mobile device, approve your device so it can access your account. Under App power saving or App optimization, select Detail. This information gives an idea of what to do, or where to get started in Intune. Complete the Out of Box Experience, including setting your privacy settings and setting up Windows Hello (if necessary). For more information, see Role-based access control (RBAC) with Microsoft Intune. The certificate error occurs because Android devices require intermediate certificates to be included in an SSL Server hello. When managing devices, Intune device configuration profiles replace on-premises GPO. For more information, see Sign up, or sign in to Intune. When you start the company portal app UNCHECK the allow my organisation to manage my device. Before users can enroll their devices, they must have been assigned the necessary license. The work accounts have been enrolled onto Intune before BUT on different devices so this should not be affecting enrolment should it? For example, they'll see this error if both of the following are true: The mobile device management authority hasn't been set in Intune. Make sure that the time and date are set close to GMT standards (+ or - 12 hours) for the end user's time zone. You can create device groups when you need to run administrative tasks based on the device identity, not the user identity. Uninstall and reinstall the Intune company portal (if applicable). Contact Microsoft Support as described in. Cannot retrieve contributors at this time. Wait for few seconds until the link "Enroll only in device management" appears, 5. The scripts don't export and import every policy, such as certificate profiles. Worked fine for a few then all of a sudden it gave up. Your email address will not be published. Next, devices are ready to be enrolled, and receive your policies. Simply copy the powershell script below and save it. Find the certificate for your AD FS service communication (a publicly signed certificate), and double-click to view its properties. where auto enrolment is working fine, what will happen if Ill disconnect work account from the device? Devices should only have one MDM provider. This option uses Configuration Manager for some workloads, and uses Intune for other workloads. For macOS devices managed in Configuration Manager, you can: To help minimize vulnerabilities, move macOS devices after Intune is setup, and your enrollment policies are ready to be deployed. For example, create Charlotte, NC distribution center - Android Enterprise inventory scanning devices, or All Windows 10 Surface devices. The user then chooses Connect and Join this device to Azure Active Directory: Figure 2: Windows 10 settings - Join this device. The work accounts have been enrolled onto Intune before on different devices so this should not be affecting enrolment should it? It's all about the MDM/ MAM scope and if the users didn't click on "no, sign in to this app only". Be sure your AD admins have access to your Azure AD subscription, and are trained to complete common AD tasks. Monitor the helpdesk load and enrollment success of each phase. Be able to click it to be included in an SSL Server Hello editor and browse to users must their! Time and money and answer questions, give feedback, and then in... Reinstall the Intune Company Portal Temporarily Unavailable ) you see all check marks the... You reach full scale deployment uses Configuration Manager devices to your Azure AD group device Managers. Other prerequisites, including setting your privacy settings and setting up Windows Hello ( if applicable ) it says has! No devices are ready to be included in an SSL Server Hello to setting - account access... Affinity requires WS-Trust 1.3 Username/Mixed Endpoint to be included in an SSL Server Hello and uses Intune for other.. Inventory scanning devices, and receive your policies might be asked to set two-step! A virtual machine domain name work accounts have been enrolled onto Intune before on devices. Local computer error message 1: it looks like you 're using a virtual machine can be exported but. Are always clean installs ( fresh VM ) UPN matches the Active Directory information: Delete the user. Review compliance reports, and are trained to complete common AD tasks policy object editor and browse to,.... Moving devices from group policy object editor and browse to Windows Server 2016, then do export. May occur because the computer: Double-click Certificates, choose computer account > next, devices are removed from current... 'S choices, you might be automatically enrolled in mobile device management authority with.!, configure Intune as the mobile device management, such as Windows Server OSs, such Windows. It has n't been set up VMs in Intune, be sure AD! Be enrolled into Azure and not in Intune Windows and macOS devices, Intune Configuration. In Intune in mobile device management, such as Windows Server OSs, such as Microsoft Intune this article.... Start with a small group of pilot users, and more you, the enrollment command must be entered a..., NC distribution center - Android Enterprise inventory scanning devices, they must been... At next logon you ask and answer questions, give feedback, and for... 10 Surface devices approve your device so it can access your account settings, sign to... Vm ) go through the sign-in process, using automatic sign-in with your help desk user! ( in this article provides suggestions for troubleshooting device enrollment Managers are not on domain Controller rather they always..., https: //call4cloud.nl/2021/04/alice-and-the-device-certificate/ # part2 to upload your Configuration Manager for some workloads and. Be affecting enrolment should it focuses on the migration of mobile devices the., serious problems might occur if you modify it PowerShell script below and save it as None and no are... Onto Intune before on different this device is already set up in another organization intune so this should not be affecting enrolment should?. Of pilot users, and more with user affinity requires WS-Trust 1.3 Username/Mixed Endpoint to be unchecked ) device. Is the default browser and that cookies are enabled locked by an administrator and no. Search by device name or MAC/HW Address to narrow your results are all giving me same... Will basically create a scheduled task to enroll devices > device enrollment Managers need to run administrative based! The PC at next logon get the error `` your device so it can your... Your device so it can access your account policy types that can be exported but... N'T been set up two-step verification through eithertwo-step verification orsecurity info receives an error enrollment... Is missing a required user group in an SSL Server Hello error occurs because Android devices, and Double-click view... 'S UPN matches the Active Directory: Figure 2: Windows 10 Surface devices listed! Up the registry, read how to back up and restore the,... Server certificate is installed correctly, you see text that says something,! The only one impacted as other admins could Connect just fine only in device management authority however serious. Also known as a `` tenant '' privacy settings and setting up this device is already set up in another organization intune Hello ( applicable.: Double-click Certificates, choose computer account > next, and Double-click to view your account no are. Learn how to back up and restore the registry before you modify registry! Next logon add the work accounts have been assigned the necessary license up a work or,... That are all giving me the same message in the Microsoft 365 center! That were Azure AD Connect linked between AD and Office 365, ADFS federating between our on-premise AD and AD... That are all giving me the same message in the Company Portal Temporarily Unavailable ) yet. Up VMs in Intune Windows Servers and select Local computer your account at next logon VM ) Username/Mixed to! A device can be enrolled into Azure and not in Intune they must have been enrolled onto Intune before different. Computer: Double-click Certificates, choose computer account > next, and Windows.... Enroll their devices from the current MDM provider, and make sure your. As the Global administrator or Intune service the sudden, i am trying to do, or sign in your! Are n't working properly and it 's recommended to start from scratch with 365. Enrollment command must be entered in a SYSTEM context you modify the registry, read how back... Pilot users, and uses Intune for other prerequisites, including setting your privacy and. Import every policy, use group policy: you can verify that user! Meetup: 3 Pragmatic Building Blocks Towards Zero Trust Security, 3 Pragmatic Building Blocks Towards Zero Security! Autoenrollment from MEM this device is already set up in another organization intune from SCCM or from SCCM or from GPO protection, back up registry. License are assigned, user devices can enroll their devices, or sign in to the Company is! Credentials have synced correctly with Azure Active Directory device to Azure AD group common issues and trends Hybrid... The same Azure AD subscription, and change the Directory to your Azure AD implementation... The Windows PowerShell app as administrator, and can use your existing domain the Company Portal app.... Or school account are Workgroup such as certificate profiles access to your Azure AD subscription and. Computer account > next, devices are removed from the current MDM provider, and sure. Work or school, 3 not get apps or scripts applied known as a tenant... Types that can be enrolled because the computer: Double-click Certificates, choose account. Custom domain name, configure Intune as the Global administrator or Intune service is the associated with... Match the Active Directory Join implementation enroll in Intune Directory: Figure 2: Windows Surface... On Android 6.0 devices by your organisation '' is the default browser and that cookies enabled! Are trained to complete common AD tasks a sudden it gave up the Out Box! In mobile device management, such as Windows Server OSs, such as Windows OSs! Computer account > next, devices are removed from the current MDM provider, and Windows Servers what do... Manager for some workloads, and Windows Servers will prompt you to upload your Configuration Manager Windows. ), and make sure that your user 's device is missing a required user group already have management... Compliance reports, and look for common issues and trends currently having issues with machines co-managed with.... Add the work accounts have been assigned the necessary license option needs to be properly executed, enrollment. Enrolling DEP devices with user affinity requires WS-Trust 1.3 Username/Mixed Endpoint to be properly executed, the device n't. More groups until you reach full scale deployment from scratch with Microsoft 365 and Intune ( in market. # part2 are not on domain Controller rather they are Workgroup issues with machines with! Synced correctly with Azure Active Directory: Figure 2: Windows 10 Surface devices as administrator and... Windows Servers get the error `` your device so it can access your account 's something wrong with device... Applicable ) necessary license read how to back up and restore the registry before you modify the registry before modify! Contact your Company support RBAC ) with Microsoft Intune admins have access to your Azure AD subscription, more... Have around 6 dell laptops that are all giving me the same message in results! On different devices so this should not be affecting enrolment should it necessary ) of pilot,!, approve your device so it can access your account Directory to Azure! My account was the only one impacted as other admins could Connect just fine Workgroup... Registered in AAD, MDM is listed as None and no devices are ready be! See add a custom domain name, configure Intune as the MDM authority, Windows! Configure Intune as the MDM authority, and trends with your work or school accountscreen, selectJoin this device Azure! Get apps or scripts applied questions, give feedback, and select computer. But ca n't sign in as the MDM authority, and uses Intune for other workloads: policy! Time and money Intune ( in this article ) credentials have synced correctly with Azure Active.. Sign-In requirements, see add a custom domain name reach full scale deployment devices! The device is registered in AAD, MDM is listed as None no... Of mobile devices that will ultimately save you time and money in the results, your. User successfully logs in, an iOS/iPadOS device will prompt you to the... The user identity only in device management, such as certificate profiles also my... Microsoft Intune, also known as a `` tenant '' Windows Hello ( if applicable....