Do not be deceived by the pretty pictures. So my daughter never got her Christmas gift. If an item is received damaged, please notify our Customer Service Team within 24 hours so that a claim can be processed. I purchased 2 art deco style lamps and one console cabinet. I will probably order from them again. The Toscano rep confirmed, then completed the order. "I received the following response to my email: "The resin is very durable and will last many years. is design toscano going out of business. Save my name, email, and website in this browser for the next time I comment. Contact bbb of Illinois and don't buy from them. Ms. Kathleen Matej, Vice President of Customer Service. NYPost: Toys R Us Is Going Out of Business, Business Love to Know: How to Have a Going Out of Business Sale. Peacocks statue. All you get is the run-around and nothing but scripted "boiler-plate" responses to your inquires as to what is going on with your order! Statues of all designs for your garden and home. Fine, I could wait that long. For more than 25 years, Design Toscano has introduced exclusive sculptures . When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. After close inspection you will see that wooden surfaces have indentations caused by improper handling of product and veneered wood panels have improperly fixed missing pieces of veneer showing profoundly on your table large surface. I purchased several items from this company. I live in Florida and placed it outside in a screened in porch. They wont stick by their product- will never order from them again and you shouldnt either! February 27, 2023 . Design Toscano, Inc. is a US-based multinational mail order catalog and electronic commerce company founded by Michael Stopka in 1989. Design Toscano recommends keeping it out of extreme winter conditions. Marble umbrella vessels (2). I email them and get a three sentence email saying they sent paperwork to my address to fill out and return before they can complete order. I've bought things for the interior of my home from Toscanini before and it all looks better on their website than in person but it's low cost allows you to overlook some of the cheap quality. All of these were greeted with the response of, For more than 30 years, Design Toscano has introduced exclusive sculptures, furniture, wall art, and decorative furnishings to passionate collectors eager to surround themselves with unique and extraordinary objects. Unfortunately, UV is very damaging to acrylic paints. Some pieces of furniture are made entirely of plastic with finish on outside to imitate wood. I found what I thought would be a great Buddha statue for my garden. Nothing fell on it, no one played with it, it just had sat there. Bought a roof top dragon after reading about the company on their Web. However, this is something Design Toscano needs to address and work on, and customers should be aware of the possibility of long shipping times before purchasing. These popular pieces add personality where theres a need for more visual interest. Hunting isnt for everyone of course, and finding one of these exotic beauties is rare. Dont let the looks fool you though, it still needs to be taken indoors in freezing temperatures! The representative stated that it is the fault of Federal Express, and Federal Express stated that it is the shipper's fault. Bad company, poor craftsmanship. If you pull out furniture drawer you will see that it is nailed and stapled together with glue in between and even unfinished underneath just the same way the product packing crate is made off. I must find matching paint and re-create the finish on the pieces at my own expense for materials and labor.I spent over $1000 for these garden statues, and find it ludicrous that this company is uninterested in better supporting their customers. There are a few different ways you can find companies that are going out of business. Our attention to detail extends throughout the company, especially in the areas of excellent customer service and shipping. Bankruptcy filings are considered a public record by law. See more Design Toscano WU70784 Ares Classical Greek Go. Wish I read before ordering. Now, this Design Toscano review will move on to the brands pros and cons. Features Cast in quality designer resin Hand painted Full color finish Flexible: No See Less Weights & Dimensions Specifications Additional Documents Owner Manual ( pdf) Features Material Resin/Plastic Color Stone Number of Statues Included 1 One wrote, My piece has bubbles on her toes and the wings and hair have been sanded down. I will never order from designtuscano.com again. How do I protect them from further damage? This Design Toscano review has found out that signing up for the brands mailing list gives customers 10% off. Design Toscano offers: - Specialty home and garden dcor - Reproduction furniture and accessories - Indoor and outdoor statuary - One-of-a-kind home and garden accents. Impossible to reach without hiring someone. Unfortuately, we bought two items from Design Toscano, one of which is extremely heavy. I have spent thousands of pounds on their items and they adorn most of my home. Charge and confirmation of order . They LOVE to harass their customers From toys and clothing to electronics, there are different kinds of stores closing their doors and having going out of business sales. 99 Cents Only. I would have expected them to at least waive the $111.00 shipping charge. The Toscano rep confirmed, then completed the order. Design Toscano promises to bring you the most diverse and comprehensive collection of statues and sculptural dcor in the nation. The brand-new Tipoon camper can sleep a family of four, fit in most garages, and expands at a push of a button. Compare with similar items Product Description Companies can ask for reviews via automatic invitations. And, to our absolute disgust, we learned that to get a refund, we need to pack the item, ship it safely, and make sure DT receives it. Products used:None. 49.5 in. Under it is a lower shelf for storing glasses, stirrers, and any other tool you may require. Damaged Deliveries: Makes me wonder how a company can stay in business run the way they are. Well I researched my table and will not be buying it from design or anywhere else. For more than 35 years, our mission has been Bankruptcy filings are considered a public record by law. Michael Stopka owns Design Toscano. When I got to the bottom of the box for the mount it was cracked in multiple places. The paint hasn't lasted a full season, and it is my problem to repair. "I have received 2 e-mails from Toscano asking me to rate my satisfaction with their product. Customer Reviews are not used in the calculation of BBB Rating. So, I was worried that possibly it was delivered to an incorrect address. To initiate a return follow these steps: Design Toscano1400 Morse AvenueElk Grove VillageIL 60007. Anyone can write a Trustpilot review. Both up on my roof now. This Design Toscano dragon statue measures 18 W x 26 D x 18 H inches, so its over 2 feet in length and weighs 22 lbs. BUYER BEWARE!Jay HighlandBayfield, CO. Design Toscano brings whimsy, wonder, and meaning to your beloved spaces. A postwar boom, legal discrimination, and new mortgage loans made suburban housing accessible, and set the stage for todays challenging market. now is made of that plastic. Terrible company!I online ordered a mermaid statue for a Christmas gift on Nov 28. Design Toscano Reviews: What Do Customers Think? The intricate detailing of her stunning wingspan, softly muscled body, and precise little toes are something to behold. Oil base, water base? No answer. Please hold the original carton and damaged merchandise for inspection; otherwise no claim, replacement or refund can be honored. Unfortunately, we did not come across any information on where their statues are made. Products used:I have 6 total pieces purchased between Amazon & Wayfair. How may I go about touching up the missing paint? I am deaf and cannot use the phone, just email, but they were not willing to work with a deaf person. I tell my neighbors the guy I buried under the shrubs in my front yard must not have been dead because he's digging his way out! I have noticed a change in the types of items being sold on the site. It looks great in my flower garden. Design Toscano has been featured in Inc. magazine's top 500 fastest growing companies in 1996,[2] 1997 and[3] 1998. The real table is discontinued. You can purchase this Viking longship model for $90 (discounted from $100). And many more. Design Toscano has an endless inventory of products suitable for everyonefrom the light-hearted gardener to the hardcore antiques collector. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Homely and inviting, this Mother Dagmar & Father Friedman Garden Gnome Statue Set is a charming way to add joy to your garden or porch. It's as if the material expanded and made the statue split. Whether seeking out fish or fishing for compliments, this Design Toscano-exclusive bird sculpture will garner praise in your home or garden. It's a Design Toscano exclusive favorite of earthlings, Sci-Fi collectors and Trekkie fans alike! If you want high quality Design Toscano is not the place you can get it from. Verification can help ensure real people write reviews about real companies. Used to be a 5 star plus site over 7 years ago. Try these options, carefully selected to look sufficiently realistic. Design Toscano UK LTD Business Management Ms. Kathleen Matej, Vice President of Customer Service Mr. Michael Stopka, President Contact Information Principal Ms. Kathleen Matej, Vice President. Considering the selection, quality, and affordability, this Design Toscano review believes that their products are worth the buy. The letters didn't arrive until 2 weeks after they said they sent them. For more than 25 years, Design Toscano has introduced exclusive sculptures, furniture, statues, wall art, and decorative furnishings to passionate customers eager to surround themselves with unique and extraordinary objects. Ive left a message for the customer service rep, but have a feeling this is not going to go well. In attempting to assemble, the glass shade did not sit securely in the brass shelf (which was crooked) and promptly fell shattering into splinters on a padded rug. One of the items is huge and heavy, and the face of the woman on the item is hideous. Model # DB383049. I even checked my spam folder and it was not there. To make this going out of business sale happen, the company must check the state laws for the requirements of the sale. Federal Express has delayed delivery from this Friday, June 26,2020, then Saturday, June 27,2020, then Monday, June 29,2020. In terms of their angels, buyers should be aware that these are casts, meaning theyre not actually sculpturestheyre simply finished to look this way. These items are on back order and not in stock until April and May. It had nothing to do with the pump that we bought for it when you called them they said that I had modified their statue yes, I painted the outside which had nothing to do with the hose on the inside. Gain trust and grow your business with customer reviews. Nor did they seem interested in understanding why their bizarre catalog might confuse shoppers. This sculpture is the essence of grace and beauty, with meticulously sculpted feathered wings and the cascading folds of her bunched-up gown. Buy with paypal or credit card so you can make sure your moeny is safe. I was immediately charged $30.64 for the first plate plus shipping and was emailed a receipt that noted that the second one was on back order until Sept 2, 2022. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Used for indoor use. Inside, youll find period-specific artwork of the heavens, transporting you to another time and place. I even got a discount on the order by going to Retail Me Not. [4] Its products were also featured in the SkyMall catalog. This design toscano going out of business pdf, as one of the most working sellers here will enormously be accompanied by the best options to review. Inspired by the Roman artist Giulio Monterverde, this sculpture is cast in resin and encased in faux-stone. For example, furniture stores go out of business, and for the same reasons that other stores go out of business. Overall: 10'' H x 3.5'' W x 3'' D; Overall Product Weight: 1lb. My order began with a credit card discrepancy. We ordered two items from DT, thinking it was a different Toscano site from years ago. Tip for consumers:Beware of this site! In this case I paid a fair price and got a bad product. for pricing and availability. Really, really dirty. What wasn't suitable was sent back at no cost to myself. Where are the egyptian design toscano items manufactured? BBB Business Profiles may not be reproduced for sales or promotional purposes. Weve excused companies within the past year because of COVID-19. Please follow the instructions on the back of the packing slip. This chess table measures 20 sq. January 19. Included in this set: The outside of the globe features a real replica of a 16th century nautical map provided by the National Museum of Science in Florence. They refused to refund. Add a friendly touch to your garden with this pair of long-time lovers for $800, weighing 1318 lbs. I would have ordered from a different company if they'd told me it would be months, rather than weeks before I saw the statue for which they happily took my money. 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