You may be entitled to a partial refund if no return journey is available. Metro Cards, local Saveaway and Railpass season tickets only. Belter bars and restaurants that wont break the bank! You will find useful information on station pages, including the facilities that are available and onward journey information. You can take your bike on any Merseyrail train if there is space. var date = dateObj.getDate() Did you know you can claim Delay Repay if your Merseyrail train was delayed by 30 minutes or more? Where can I get ticket information and where can I buy a ticket? I spoke with Northern in Lime Street and they where appalled how l was treated.". The opening times of the office are Monday to Friday 07:00 19:00 hours and an answer machine facility operates outside these hours. There are also seating areas in most stations so you can sit back and relax while you wait for your train. The man had a ticket but was still given a fine. To find Merseyrail train tickets, simply start a search above, and we'll show you the best available journey times and prices. You can also check the access and facilities for each station here, Ask for a form from one of our staffed ticket offices. At Trainline, we'll show you where Merseyrail can take you and how to book the best value fares for your journey. The iconic Liver building stands tall among the Mersey skyline and getting up close is a must for anyone visiting the city. Green Lane railway station serves the Tranmere area of Birkenhead, Merseyside, England. Latitude 53.55349222. Calling at over 500 stations across the North of England. You can also check the access and facilities for each station here. We also have a corporate season ticket scheme where companies can help their employees spread the cost of buying an annual season ticket. Jump straight to the station you are looking for using our Quick Search. Tickets can be obtained from the ticket machine or the ticket barrier. Our compensation arrangements are shown in our Refunds and Compensation section. Our staff will be able to advise you on the full range of tickets available for your journey, including long distance travel. Ticket Office Hours Saturday - 05:28 to 00:37. Jump straight to the station you are looking for using our Quick Search. Use our Station Finder on the left of . Please note that the National Rail Flexi Season ticket is different to the Merseyrail Flexi-Ticket and cannot be used for travel on the Merseyrail network. Ordered tickets on trainline got to station to collect my tickets and the train came so l thought get the train get my tickets at the other end. Video taken at one Merseyrail station by YouTuber johnboyMc22 shows a small yellow box with the . We also have the 16 - 25 Railcard please visit the Railcards page for more information. You can view all the attractions which are accessible along the Merseyrail network, create your personalised day plan including train times and directions at Merseyrails leisure site. Ticket machine(s) Cab4you taxi booking; Secure Stations' status; Latitude: -33.6767594. Ticket office Window, Ticket Vending Machine and Automated Ticket Gates. You can use the Journey Planner, linked on every page of the www.merseyrail.org website tofind out about train times and fares. You can also check the accessibility of any station here. "Merseyrail need to keep up with the times. Once in Liverpool, there are plenty of attractions to see. Adult and child fares are available too. "Exciting developments are on the horizon so we would encourage our passengers to keep an eye on our website and social media channels for further news.. The Merseyrail Flexi-Ticket is for journeys on the Merseyrail network only, the 3 journeys need to be the same and the origin or destination station must be a gated station, such as Liverpool Central, Conway Park, Southport, Moorfields, James Street, Hamilton Square or Lime Street. Average savings on fares booked prior to day of travel vs full price fares on day of travel in . "It is not possible to travel using an email confirmation or booking reference number. Non-accessible station available away from Liverpool. / 53.383; -3.016. ", The Merseyrail website states: "Some Merseyrail tickets are available to purchase via Trainline, however passengers should be aware that Trainline tickets cannot be collected from Merseyrail stations.". For more information Click here . For a local journey on the Merseyrail network please allow at least an hour before your journey so that we can make the appropriate arrangements. Need a bit of information ahead of your next trip? Ive lost my ticket can I get a replacement? Station staffing times may vary, please visit Merseyrail.org for up-to-date times. An Off Peak Day return from Chester to Liverpool currently costs 4.40 as of August 2010. (Currently available in the UK app only). Only one duplicate season ticket will be issued in any twelve-month period. The station's design reflects that it is the closest station to Aintree Racecourse, where the annual Grand National horse race takes place. Contactless payment is currently available at Merseyrail ticket offices and ticket machines . Chestertourist.com 62 Beeston View Handbridge Chester Cheshire U.K. CH4 7EE. / 53.383; -3.016. "My son asked if he could buy one and get a refund from Trainline but he was refused as the fine had already been issued. Compartilhar isto. "This is made clear both on the relevant website when a method of collection is selected and again in the email received as confirmation. google_ad_client = "pub-2166661708199398";google_alternate_ad_url = "http://www.chestertourist.com/logo_adsense.gif";google_ad_width = 234;google_ad_height = 75;google_ad_format = "234x60_as";google_ad_type = "text_image";google_ad_channel ="";google_color_border = "000000";google_color_bg = "380000";google_color_link = "EEEEAA";google_color_text = "EEEEAA";google_color_url = "FFFFCC"; Merseyrail tickets usually go on sale 3 months before the date of travel. Be quick though, as they sell out on busier routes. Visit the Booking Office of your nearest staffed Merseyrail station to buy any of the tickets detailed within the Tickets & Passes section of our website. At Trainline, we'll show you where Merseyrail can take you and how to book the best value fares for your journey. Staff are available to help you 15 minutes before start of service and 15 minutes from the end of service. Use our Merseyrail map to plan out where you want to go. Your interactive, shareable online planner & guide to great days out. Under the railway byelaws, we can refuse to take any animal. Your interactive, shareable online planner & guide to great days out. If you don't have your photocard with you, your season ticket won't be valid and you will need to buy a new ticket for your journey. Longitude -3.010914905. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. Machines issue a number of ticket types, including: Ticket Vending Machines will also accept most Railcard product discounts. Find out more about Railcards or renewing a Railcard. A monthly (or longer) season ticket can be replaced at the station it was bought from, but an administration fee will be charged. You can take dogs, cats and other small animals as long as they do not endanger or inconvenience other customers or staff. Joanne Catterall said her 16-year-old daughter also received a 20 after she could not get a ticket at their local station due to the 'system rebooting'. The station at Wallasey Grove Road is outfitted to typical Merseyrail standards, with staffing during all hours of service and platform CCTV for customer protection. There is no need to buy separate train and bus tickets, simply ask for 'Liverpool John Lennon Airport' when buying your ticket. Got a query about your Merseyrail journey? You can also get a refund form from any staffed ticket office. Four underground stations in Liverpool city centre connect to the wider Merseyside area, Wirral, Chester and as far north as Southport. If you have the evidence you've bought it then that should be good enough. The station has secure storage for 30 cycles. Definitely puts me off travelling by rail when this is the attitude. You will find useful information on station pages, including the facilities that are available and onward journey information. Subject to availability. phone number for birkenhead bus station phone number for birkenhead bus station. document.write(wday + ", " + lmonth + " " + date + ", " + fyear) For more information and to apply for a cycle storage fob for your station click here. Merseyrail ticket machines (too old to reply) Neil Williams 2005-07-04 19:01:28 UTC. 94% of our customers wouldn't use anything else! Any refund must be paid out in the same way the ticket was paid for. ", Merseyrail replied saying: "Hey Joe, we are in the process of deploying validators at stations across the network to prepare for the introduction of more accessible ticketing which will start to be introduced in the next few months. Manual and powered wheelchairs can be taken on all of our trains but some stations may be inaccessible. If you are unhappy regarding any of our services please speak to a member of staff who will do all that they can to assist. Our control room team will arrange for you to receive the help you need. The ticket is priced at three times the standard return price of your chosen journey (so same as 3 individual returns without having to queue up 3 times). Outside of our office hours please contact us on 0151 702 2704. Or by navigating to the user icon in the top right. Station Location & Directions. Smartcard Validator: Yes. Copyright 2023 Trainline.com Limited and its affiliated companies. Learn more about Mobile Tickets and etickets. When he arrived at Liverpool Central, having never been there before, he was slapped with a 20 fine for not having a printed ticket as he was told the e-ticket was not valid. You should always make sure that your animal is able to comfortably stand up and lie down whilst it is in the carrier. Children aged 5 to 15 need to buy a child ticket. [1] It includes all railway stations in Merseyside that currently have . Smoking is permitted on our surface stations, accept in areas displaying a prohibited instruction, forexample Station Booking Hall or Customer Waiting Shelter. deadly premonition 2 enemies lewis and clark called it the seal river codycross. Trainline won't issue a refund because he used the ticket to come back, which he was able to use in the e-format. We help customers across Europe make more than 172,000 smarter journeys every day. Unusually for Merseyrail stations, Little Sutton is unstaffed and all tickets must be purchased from the self-service machine ahead of travel or risk penalty fare liability. Catering: Vending Machine Contactless payment is currently available at Merseyrail ticket offices and ticket machines - but a 'tap and go' platform payment service would be a new feature entirely, if this is what's in the pipeline for the network. They look familiar to Manchester Metrolink. The cheapest way to get from Portsmouth to Sankt Anton am Arlberg (Station) costs only 95, and the quickest way takes just 7 hours. Sunday - 07:29 to 00:12. Height adjusted ticket office counter . Merseyrail's peak hours apply to any train travelling between 06:31 and 09:29. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. You can also pay for a ticket with a travel voucher, our staff are happy to help with any queries, please just ask. If you're a regular traveller and know how it all works you will know but if not, you will be under the assumption you have paid for a ticket you will be fine. Since the first trial installations in 2003, seven train operating companies (TOCs) in Great Britain have adopted the system as their main . Buy your ticket here. If you return your ticket to the ticket office, you will be given an immediate refund by original method of payment. ", Jack Farron added: "It a bit harsh. This new ticket type assists with social distancing as passengers are able to reduce time spent queuing at stations for tickets. "He gave me a 20 fine and my train ticket was also 20. If another customer objects to its presence, you and your animal must move to another part of the train. If you take it back to another station, it will be sent to the Customer Relations Team for you and an administration fee may be charged. I noted with interest today that the old Quickfare machines have been removed from Merseyrail stations and replaced with a FastTicket derivative. A. Unstaffed stations are fitted with a ticket machine to buy your tickets before you travel. He's not from the area, so how is he supposed to get one. The service is free of charge. . Merseyrail operates 66 railway stations across two lines - the Northern Line and Wirral Line, which are dedicated 750 V DC third rail electrified lines converging into rapid transit-style underground sections in the centres of Liverpool and Birkenhead. New contactless points have started popping up at Merseyrail stations as part of 'exciting new developments' coming to the train network. There are accessible ticket machines at this station Collection of pre-purchased tickets Yes, from ticket office Smartcards Smartcards issued Yes Smartcards top-up // End -->, There were no facilities to issue the appropriate ticket for the journey which that person wanted to make. The few that have them I think can only sell tickets to stations on the Merseyrail network and perhaps a few others, and don't allow collection of pre-booked tickets. Merseyrail are a Merseyside based train service with services running frequently to 68 stations across the region. Use this tool to build your own journey or choose from an exciting range of specially selected tours. ECHO readers were quick to have their say on whether the man, who is from Glossop, should have been fined. . [3] Other regional rail services in the metropolitan county are run by operators such as Northern; Me Rail users are being slapped with fines despite buying their tickets online but a technicality means the ticket must be printed to be valid. "If the machine isn't working or there isn't one, how are you supposed to print one out? var fyear = dateObj.getYear() Trains do not have a toilet and all underground stations are non smoking. Disused line. We are working closely with our colleagues at the Liverpool City Region and Transport for the North to develop new ways of purchasing and using tickets for our passengers. Beat the rush and save on price too. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement, Greater ability to socially distance by queueing once to buy three return journeys, A new ticket designed for those who are making a few journeys per week. Get in touch either online or on the telephone. It opened in December 1927;[138] lifts on either side of the station as well as chutes enabled the transfer of mail to and from the main station. Green Lane railway station. The @merseyrail #Southport Train Station Ticket & Shop is closed until further notice. You might find an answer to your query in our help section. The Merseyrail Flexi-Ticket supports social distancing and reduces the number of times you have to visit a ticket office or queue up for tickets. The Merseyrail Flexi-Ticket is available to buy from any staffed station and ticket machines and will be provided as paper tickets. Merseyrail confirmed to the ECHO that the yellow box captured in the platform video is part of 'ongoing works to make ticketing more accessible'. "There are also Ticket Vending Machines at 19 Merseyrail stations. You can find out about train times and fares from the Tickets and Passes section of our website at here. Find out more about our Advance ticket alert tool. Youll need to send your original train tickets and a brief description of the problems. var lmonth = months[dateObj.getMonth() + 1] Once you're there, put your email address where it says at the top, then click on the Echo Daily News button. Merseyrail Booking Offices. //-->, © 2022 Button IT Net Use our Station Finder on the left of this page to locate your nearest station. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. 1. Can I take my mobility scooter on the train? if (fyear < 2000) Greg Suligowski, Head of Communications at Merseyrail said: "Passengers purchasing tickets to travel on Merseyrail from third party retailers such as the Trainline, must have their printed ticket with them in order to travel. Please ensure that you attach your expired ticket (or copy) with your claim. We also reinforce this message to our passengers both on our own website and via signage at our stations, "Whilst we cant comment on individual cases, we would encourage anyone who feels like they have not been properly informed to contact the retailer in question to discuss their concerns., Receive newsletters with the latest news, sport and what's on updates from the Liverpool ECHO by signing up here. Belter bars and restaurants that wont break the bank! Other passengers have also taken to social media to ask about the contactless points they have spotted on their journeys. Please call Customer Relations on 0151 555 1111 or email [emailprotected] (Monday-Friday 0700-1900) for advice and to book assistance. Twice a day, seven days a week, we'll deliver the biggest stories straight to your inbox. The Ellesmere Port/Chester platform has no disabled access. How can I find out about the facilities at my station? Smoking on our underground stations and on trains isstrictly prohibited and is an offence enforceable under Byelaw 3 of the Merseyrail Byelaws 2014. Passengers who dont have a printed ticket must purchase one before travel or may be liable for a penalty fare in line with our long established buy before you ride policy. We can arrange for someone to help you at staffed stations if you have additional needs. merseyrail zone mapthe hardy family acrobats 26th February 2023 / in was forest whitaker in batteries not included / by / in was forest whitaker in batteries not included / by Barry Ward said his son Josh was not aware of this rule when he bought a train ticket via Trainline when visiting his girlfriend in Ormskirk. Not only that, they're available in a number of flexible options to suit different time frames. The Passenger Charter is available here or from any staffed ticket office. Can I claim a refund if I dont use my ticket? However, despite buying the ticket via Trainline, costing him 7.40, Barry said his son was unaware he needed a printed ticket for the purchase to be valid. Yes, bikes are permitted on Merseyrail trains and there are designated areas at the front and the back of the train. Manual and powered wheelchairs can be taken on all our trains but some stations may be inaccessible. Save 61% on average when you buy in advance. "Someone else walked past who didn't have a ticket and they were allowed to buy one there and then. Trains do not have a toilet and all underground stations are non smoking. Advance tickets and other promotional tickets may have little or no refund value. The Merseyrail Flexi-Ticket also provides passengers with flexibility to suit changing travelling needs so that multiple journeys can be made by only having to queue up once. If you think there has been a mistake, take your ticket back to where you bought it. Belter bars and restaurants that wont break the bank! Save my name, email, and website in this browser for the next time I comment. Joined 2 Jul 2014 Messages 283 Location Midlands. Belter bars and restaurants that wont break the bank! Car Parking Details Email: comment@merseyrail.org. This is a new ticket type which lets you buy 3 return journeys valid for travel within a 7-day period. The nearest Airport is Liverpool John Lennon Airport, it is possible to book through Rail/bus tickets from any Merseyrail station. Book your train journey directly with Northern. Motorised cycles, tandems, tricycles and 'Rann' type trailers can't be taken on board a train. Find the travel option that best suits you. Perfect for anybody now working from home for a couple of days a week. My train has been delayed and I cant travel, can I get a refund? picasso at the lapin agile monologue what does tractor supply mean by out here products phone number for birkenhead bus station. Trains run every 15 30 minutes throughout the network to many great destinations throughout the region. James Boyhan said: "Nearly 2022 and Merseyrail dont have a system in place for e-tickets. Kirkby railway station is situated in Kirkby, Merseyside, England.The station is an interchange between Merseyrail services from Liverpool Central and Northern services from Manchester Victoria via Wigan Wallgate.It is situated 7.5 miles (12 km) north-east of Liverpool Central and is the operational terminus of both the Kirkby branch of Merseyrail's Northern Line and the Kirkby Branch Line . We'd rather run the service than have to cancel trains. Bache is one of four stations on the Merseyrail network that is Unstaffed, the others being Capenhurst, Little Sutton and Overpool. Sue Anderson said: " Appalling! For detailed information about the facilities available at Liverpool Central station, take a look . There is a large car park and cycle rack available for customer use. Please click here for contact details and more information. For a local journey on the Merseyrail network please allow at least an hour before your journey so that we can make the appropriate arrangements. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only. Refund form from one of four stations on the full range of specially selected tours to day of travel full... Customer use any animal skyline and getting up close is a new ticket type assists with social distancing reduces. Taken on all of our customers would n't use anything else then that should good... To a partial refund if no return journey is available to help at. # x27 ; status ; Latitude: -33.6767594 is possible to book Rail/bus. Glossop, should have been removed from Merseyrail stations including long distance travel `` he gave me a 20 and... Wider Merseyside area, Wirral, Chester and as far North as Southport will arrange for you to the! 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To Liverpool currently costs 4.40 as of August merseyrail stations with ticket machines on trains isstrictly prohibited and is an offence enforceable Byelaw... For birkenhead bus station phone number for birkenhead bus station phone number for birkenhead bus phone. 16 - 25 Railcard please visit the Railcards page for more information you buy in....