They will receive 100% of the cruise fare paid to the original form of payment, minus any penalties or nonrefundable fees, which will be returned in the form of FCC to be used to book a future voyage with the line. We have processes in place to ensure you get home safely if you test positive for COVID on board. The new policy will go into affect starting July 24. The cruise line allows only adults ages 18 or older on its cruises. We'll run a soft credit check to find special offers, but it wont affect your credit score. In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements. Once you check in, youll receive your Band and board the ship. Any guest who has had close contact with people suspected or confirmed of having COVID-19 is also subject to the CLIA 14-day ban. Items 7.1 and 7.2 of the ticket contract includes language related to "health risks, epidemics or illnesses or outbreaks or public health emergency or other impactful prevalence of disease" for which no refunds will be given. For those who made bookings by April 29, 2022, for sailings departing before December 31, 2022, Azamara is allowing passengers to cancel as little as 48 hours ahead of their sailings. Dining. Flights and transfers are not included. Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you at the applicable higher price. Passengers who do so are eligible to receive a full refund in the form of FCC. Spa treatments. We similarly have the right to confiscate any articles carried or contained in any Baggage that we, in our sole discretion, consider dangerous or pose risk or inconvenience to the health, safety, or security of the vessel or persons on board. For your comfort and convenience, we recommend that Guests arrive at your selected arrival slot noted on your Voyage documents. A Responsible Adult, i.e., a Guest accompanying another Guest who is not competent to contract, will be liable for the Guest they are accompanying. You will be required to follow all posted instructions while sailing with us. We'll waive the additional cost, so you don't pay more than for your original ticket. Travel restrictions may apply to those that test positive prior to, or during the voyage or those that have been identified as close contacts. Click. For bookings made prior to May 31, 2022, for voyages departing before September 30, 2022, passengers can cancel up to 30 days before sailing and receive a full refund to the original form of payment, minus any nonrefundable amounts, which will instead be issued as FCC. The sail date is the date the ship, on the Voyage portion of your holiday, departs the port of embarkation. Enrollment required. Uber Cash and Uber VIP status is available to Basic Card Member only. Cruisers can cancel to receive a full refund in the form of FCC to be used for a different sailing, which must depart by Dec. 31, 2022. For sailings that don't fall within those parameters, the line's standard cancellation policies apply. Refer to your specific ticket, provided at the time of booking. Individual cancellation policies apply at the Guest level for any individual cancellation within a cabin. The line will also retain a $100 penalty fee, which is returned to guests in the form of onboard credit to be used for a future booking. Terminal details on the day of embarkation and disembarkation. The minimum age to book a Voyage is 18 years old. Whenever possible, Virgin Voyages will work to accommodate Guests with special needs. Cruisers who cancel without one of the above qualifications will be reimbursed based on the line's standard cancellation policy. The contact page offers options for online chat, email message, or you may call (954) 488-2955. Virgin Atlantic Holidays Booking Conditions All bookings with Virgin Atlantic Holidays are subject to these Booking Conditions and Useful Information. Improve earnings, maximize rewards and track progress toward dream trips. "From extensive cleaning measures, to a first-to-sea, high-tech air filtration system, the . Full payment, including taxes & fees, is required 120 days prior to your departure date. We have taken enhanced health and safety measures to prevent a COVID-19 outbreak. Again, well leave the fun packing elements to your discretion (after all, you know how you like to vacation), but we have some recommendations about what to bring and how to bring them. Learn more. 1. It's our job to keep you, and our Crew, well throughout your voyage so below you can find all the documents and tests we need from you before getting on board. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). If you choose to cancel your sailing without a positive test result, your refund will be issued based on the line's standard cancellation policies. While well leave the creative packing choices up to you, there are a few things we already have on board that you wont need to bring along. Required pre-flight COVID tests on disembarkation. That said, we will not add a fuel surcharge should fuel prices rise. Complete the Voyage Well acknowledgement in our Sailor App, 6. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. You must get, and cover, all the appropriate tests and medical clearances that your home country requires prior to flying home. Local regulations at the time of disembarkation will dictate if you are able to travel home as you had originally planned. Indeed, should any provision listed here be contrary to law in the United States, Canada, the United Kingdom, or Australia, the unlawful aspects of the provision shall be void as to Sailors from those respective countries. Under that policy, cruisers will forfeit anywhere from 15% to 100% of the amount they've paid, based on when they cancel and how long their sailing is. Passengers who test positive or who have been exposed will also be granted 100% FCC. If you book a cruise with MSC Cruises through May 31, 2022, and the voyage departs through March 31, 2023, you can change your booking up to 48 hours prior to your sailing date if you decide that you cant or dont want to embark. From day 120 to day 46 prior to sailing, there is no refund, but you may reschedule your cruise to another sailing within one year of the original sailing date or opt for a certificate for future cruise credit. Cruisers booked on Windstar voyages departing through June 30, 2022, can cancel as late as 48 hours before their scheduled embarkation day. You will be offered complimentary ShipEats, on demand entertainment on your cabin TV, WiFi, and Virgin Voyages will cover medical care and testing expenses on board the ship. When you arrive at the port and check-in at the terminal, youll be able to pick up The Band and start your vacation with digital (sea) breeze. Ready-to-Sail is required information for every Sailor in a reservation and includes the following: Sailors can add/confirm Ready-to-Sail information through any of the following avenues: The Band is your room key, wallet, bar, and restaurant tab all in one with just one, simple tap. A comprehensive collection of information youll need before setting out for sundrenched beach days and moonlit nights at sea. They will receive 75% if they cancel between 22 and 29 days out, and 50% between 15 and 21 days out. Yes, I want to receive emails from Virgin Voyages. Water or soft drinks in boxes and cans are permitted in hand luggage only, Anything you want (or need) to use right away. Section six of the Virgin ticket contract states that guests are not entitled to any "refund, payment, compensation or credit," except as provided in section six. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Everything you need to complete and submit before you get to the port. We further reserve the right to correct or change these Additional Terms & Conditions, the Ticket Agreements, or website, with or without notice. For more cruise news, reviews and tips, sign up for TPGs cruise newsletter. 8. TheU.S. Department of StateandU.K. Government, and other governmental agencies, regularly issue advisories and warnings to travelers giving details of local conditions in specified cities and countries according to the agency's perception of risks to travelers. Receive a Future Voyage Credit in the amount paid that can be applied to a new sailing up to 1 year after the original Voyage date. Guests with Special Needs We may have special offers in place, so click here or the Offer Terms and Conditions link above (both link to the same place). Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. Does MSCs latest vessel really cater to Americans? 6. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. Passengers who do so are eligible to receive a full refund in the form of FCC. Submit an insurance claim if travel protection (aka travel insurance) was purchased. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Thats especially true if your sailing is several months away. - Pre-cruise testing is no longer required. Norwegian Cruise Line has, until further notice, extended its flexible cancellation policy, which allows passengers to cancel sailings scheduled to depart during a declared public health emergency, even if they haven't fallen ill with COVID-19 or been a close contact of someone who tests positive for COVID-19. Carnivals cancellation policy has changed recently to become less flexible. Credits must be used toward a new booking within 24 months of issuance. More than 60 in Economy. Find out how here. Simply download our mobile app, log in to your account, and fill in the required information. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. With our flexible booking policies, you can reassure them that, if anything comes up and they need to cancel (so long as it's 48 hours or more before sailing), they're not going to lose their hard-earned money and their vacation. Different refund policies may exist for bookings made outside the United States or Canada. Yes, I want to receive emails from Virgin Voyages. A deposit is required to confirm a reservation in the amount of 20% of the total Voyage fare, excluding add-on components and ancillary purchases made prior to sailing, and taxes and fees. Virgin Voyages shall not be required to refund any portion of the fare paid by any Guest who must leave the vessel prematurely for any of the reasons set forth in this paragraph or who voluntarily disembarks or leaves the vessel for any other reason, nor shall it be responsible for lodging, medical care expenses, meals, return transportation or other expenses incurred by such Guest. Booking a Voyage on one of our ships constitutes acceptance of the items listed above (but as for the Ticket Agreement, only the one applicable to you), which include these Additional Terms and Conditions. The body cameras record interactions with Guests and crew to ensure the protection of our Guests, crew, and Security Team members. We will look after you if you test positive for COVID on board 3. At shore we'll be: In the case of positive COVID-19 cases on board, weve outlined our protocols for quarantining and contact tracing to ensure the best possible care for impacted Sailors, and protection to other Sailors and Crew on board. Click on your cruise lines name below to find out more. Enrollment required. We'll offer you a prorated daily Voyage Credit for the voyage days you've missed due to COVID 4. Many brands have greatly eased their cancellation policies (but be warned that it might not last for much longer). The Band is your room key, wallet, bar and restaurant tab all in one with just one, simple tap. CCTV and body camera footage may be retained and provided to police or other law enforcement, crime prevention, or regulatory agencies (in any jurisdiction). 19952023, The Independent Traveler, Inc. Mega-Chart: Compare Hurricane Sandy Cruise Line Compensation, Azamara Le Club Voyage Cruise Loyalty Program, Hidden in the Fine Print: 16 Things You Need to Know About Your Cruise Contract. So in the instance that any of our Sailors or Crew potentially become unwell after we return home, we want you to know weve got your back by: Please note that all of our Sailors are responsible for making necessary COVID-testing plans after disembarkation from the ship. In order to sail with us and ensure that we Voyage Well together, we need you to sign our Voyage Well acknowledgment. We will look after you if you test positive for COVID on board. In addition, there are other terms and conditions that apply (hey, its a complex operation to havean amazing adventure with 2,700 Guests!) Additional rights may apply to our U.K. Fare difference to pay. For more information, see the Cancellation Policies section on the Virgin Voyages terms and conditions page. If you or anybody travelling with you wishes to cancel either your/their holiday, you must contact Shoreside Sailor Services if booking direct (through our Contact Us page is best,or call in US 1-954-488-2955; if in the UK call +44-20-3003-4919), or your travel agent or tour operator, and give notice of the cancellation. If you test positive for COVID-19 within 10 days of your sailing date or have been a close contact of someone who tests positive, you are entitled to FCC in the amount of 100% of the cruise fare paid. How To Cope With Cruising's Pause? Virgin Voyages has the right to refuse or revoke passage to anyone who, in its judgment, is in a physical or mental condition unfit for travel or who may require care beyond that which Virgin Voyages can provide. Related: Heres a first look at Celebritys new Celebrity Apex. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. Ticket Contract for All Guests except those from UK, The Package Travel and Linked Travel Arrangements Regulations 2018, These are our standard booking policies. See below for everything were doing to make that happen pre-sail: Well be following recommended CDC and European government guidelines, and working closely with the Voyage Well Expert Advisory Group in order to inform and update our processes and procedures in real-time. On the day of your sail, please arrive at the terminal at your selected arrival slot as specified in the Sailor App. In the event of strikes, lockouts, labor issues, riots, health emergencies, weather conditions, mechanical difficulties or a variety of other reasons, Virgin Voyages has the right to cancel, advance, postpone or substitute any scheduled sailing or itinerary without prior notice. Virgin Voyages was the first cruise line operating from the United States to remove the pre-cruise COVID-19 test in July of this year but is bringing this test back for unvaccinated cruisers.. 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