Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: As one of the world's largest airlines flying close to 100 million passengers per year before Covid, we have seen an unprecedented volume of queries, averaging around 200,000 daily during the peak period. The problem child is AAX and while air connectivity is crucial for tourism recovery, based on media reports, AirAsia should be held more accountable to all stakeholders, Tan told Al Jazeera. Following the release of Capital As Annual Report 2021 last month, some social media users vented their frustrations on Fernandezs personal Instagram accounts, with one comment slamming AirAsia as the one and only airline that does not have a customer service phone number.. We were given options and we chose a full refund. Thanks in advance! Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. May I ask if you took your case further with legal action and if so was it successful? Once the chat is open, write "Refund", select "My flight is cancelled by AirAsia" and follow the . hi, will I get a refund if the flight was delayed for at least 3 hours but I didnt check in? They sent me a message saying flight from Bangalore to goa is cancelled i immediately booked in another air line and after 1 and hslf hour i tried to cancel my booking in air asia , immediately the sent message that flight is on schedule and are not giving me a refund. There might be a time limit eg 90 days from purchase date. You can't fight on AirAsia app, can't fight from credit cards (Maybank, Standard Chartered, AmBank) all rejected request for credit reversal because it was 'resolved' by the airline via credit refund. yes maika.. walng kwenta yan airline na yan. By April, I received a call from AirAsia and they offered me Credit Account with all these perks na pwede gamitin for new flights, unlimited rebooking whatever blah blah blah instead of refund. Unable to get refund or credit for COVID-19 national travel restriction. This will surely increase the credibility of your complaint. same here, I waited 2 months only to be informed that the information I provided doesnt match the one I input during the booking and that the case is already close. Its been TEN months..I havent received my money. Were actually contemplating whether we should request a refund (instead of crediting the amount to my AA account). Its been 14 months. Ignore it. This, he said, was. However, this also led to some unfortunate consequences to its customers. Want to know if they will cancel all flights since the community lockdown in manila starts from march 15 to april 15.. Is there any chances to rebook since i avail a promo ticket? From 1st March, AirAsia still offers Penang to Kuching flights with a . Flight from Chennai to KLIA 2 Thank you na lang? The spokesperson added that our passengers remain our number one priority and the airline will continue to enhance our services to deliver the very best in terms of safe, affordable and reliable air travel. 2023 TAIWAN TRAVEL REQUIREMENTS: Still Visa-Free for Filipinos? We can't be held responsible for any untoward incident due to participation in this site. Related reading. can I still change it to be refunded to original payment? Is there any way that i could transfer it to my Debit Card? Let it discover your problem and propose the fastest solution. thanks in adv.! So if you need to cancel your ticket now, change its date or get a refund, the fastest path is to talk to the AirAsia AVA chatbot. How irresponsible AIR ASIA AIRLINES is. Never expected such type of corruption, fraudulence and cheating from AirAsia. They closed all my cases submited towards D553WQ. It has also attained the tittle of Asia's Best and World's Best Low Cost Airline by Skytrax for six consecutive years from 2009 until 2014. Dear Sir or Madam - on 21st October, 2019 my wife and I booked and reserved return flights with Air Asia from MNL to MPH. This website is owned and operated by AirAsia Berhad (284669-W) (AirAsia). It is common for some problems to be reported throughout the day. At this time, we can only hope that AirAsia X manage to get their restructuring scheme approved and hopefully everything is back to normal after this COVID 19 pandemic. [protected]. So, nganga na lang? 6 months and still no refund. Tony Fernandes addresses refund issues | Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit . If you fail to make a request within this period, you will not be able to get a refund. Hence we requested for refund back to credit car. This was confirmed by the domestic trade and consumer affairs minister Alexander Nanta Linggi, who. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Well worth checking for current behavior from any company. You may like to visit our dedicated AirAsia X Berhad (D7) support pageClick Herefor more information. ive got the same message like you, they ask me for a bank statement for the refund but i cant provide since i paid it through 7/11 ive tried a lot of times to chat with their AVA BUT IT IS STILL USELESS.not i dont know how am i going to get my refund. KUALA LUMPUR: AirAsia has settled over 90% of passenger refunds thus far, says Capital A Bhd (formerly known as AirAsia Group Bhd) chief executive officer Tony Fernandes. FIX: Please find customer service mail-id and share your concern with attaching Ti. Rohana and her family did not fall under any exempted category. Read the reminders that AVA will share. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Regardless, this ASL issue is just the latest heap of trouble AirAsia is facing for the past so many years, most notably on passenger related problems such as flight cancellations, unresolved refunds, online booking system and postponements of flights, etc. Kindly advise how to proceed with my claim. I shall end my rant here.. really disappointed and felt cheated. . Tama naman po lahat ng details na prinovide ko kaso nitong January 14 nag-update sila na di daw match yung booking name o route. Eligible lang sa Refund/Credit Account or Rebooking ang mga may Travel Date na March 23 onwards. It was a bank credit card. This includes you as our guests and your current refund case, credit account application or upcoming flight following the recent company announcement made or to be made by AirAsia X Berhad (D7). I totally agree with you. To receive the refund, visit support.airasia.com and open the "Chat with Bo" contact channel. GetHuman8130376 AirAsia Jan 28, 2023. They say, 6 months. Enclosed herewith the photo to proved the damage luggage. Customer Aulia Chaerisa Salleh said she is waiting for a refund for a flight between Batam and Jakarta that was booked earlier this month after she was informed no seat was available. Received an email on 23/7/201 that my point would be extended to 3 years. Dear Sir Trust Pilot review site rates all major companies. Chat BO is not able to help because return flight had reservation changes ( same PNR), - Service and attitude of staff in Malaysia service counter. WHICH IS BETTER: Exchange Money or Use ATM Abroad? AirAsia AVA on WhatsApp: +60 11-3516 5078. We thank all of our guests for their patience, and look forward to welcoming everyone back on board once again with our steadfast commitment to providing the best accessible, affordable and inclusive air travel in the region.. Do you have a 2022 update on how to get a refund for a duplicate booking? GetHuman8130376 hat begonnen, an diesem Problem zu arbeiten. thanks for replying. Only txt message. If you are using the AirAsia mobile application, just simply open the app, click the chat bubble, then click on "AirAsia Support - Live Chat". We still havent received our Refund. Desired outcome: hi, I dont think we can still do that though, its been more than 90 days since we purchased my dads ticket. Thank you. Hi! Even left my celfone overnight with that live chat. Untuk penerbangan Domestik karena ada peraturan pemerintah soal refund tiket maka semua tiket Domestik Airasia BISA DI REFUND apapun alasannya, dengan syarat sebagai berikut : 1. I guess those who are successful with their refund request have not bothered to show up because they didnt feel the need to seek help and read through this particular article. Omg same here and then they closed mine! Youll be asked if you would like to proceed. This blog is designed and arranged by Happtone.com. Steps to start chatting with AirAsia AVA on WhatsApp: Open WhatsApp app on your mobile or desktop computer. Dont fly them. I must say AIR ASIA is the worst airline!! This review was chosen algorithmically as the most valued customer feedback. And i must say talking to that AVA is absolutely useless . AirAsia and its subsidiary AirAsia X (AAX), both owned by Capital A Berhad, grounded thousands of flights in 2020 and 2021 after the Malaysian government shut state and international borders to curb the spread of COVID-19. I complained but no help whatsoever. In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate existing contracts to restructureRM33.65 billion(US$8.1 billion) of liabilities. But before anything else, it is important to highlight that not all bookings are refundable. And I laff at those buy unlimited pass rm 499. Sounds easy,in reality bullshit,try getting your money. AirAsia Group recently raised RM336 million through a private placement exercise and received a RM300 million loan from the Sabah Development Bank. Hope this helps us all. Go to the Chats tab. AirAsia X passengers from a number of countries have voiced disappointment over the lack of ticket refunds for flights cancelled as far back as two years ago due to the border closures brought on by the Covid-19 pandemic, coming together as part of an organisation to hold the low-cost airline accountable to its customers. Unlike other airlines, even mga big international airlines. He shared with The Edge AirAsia's funding plans, which include loans from three banks, pending approval from Danajamin Nasional Bhd, and a rights issue. Dont use airasia ever, they are stealers!!! They defraud their customers. We do our best to keep our guests updated frequently with emails regarding their refund status, and they are also able to check the status of their refund anytime of the day via AVA, our multilingual virtual Allstar. I tried to contact Airasia but nobody answers. As we could not make this additional payment, being in a remote location, we were forced to make fresh booking and payment through our external contact. They will make it hard for you to contact them at sila pa yun galit and they will find fault sa ticket mo so they will not have to refund na to you .. yikes service is sooooo bad . Hi, i already requested the full refund last month. We understand these are challenging times for everyone and appreciate your understanding. Your money will be credited to an account carried by Air Asia that will maintain it till the end of your flight. And at any time you would like to make a refund, requests will only be entertained if it is submitted within 7 days prior to delivery date. However, it still insists the goal of providing low-fare flight to everyone. Pls help kabayan, baka you have contact. It does not take days or weeks to receive the refund lol. Case id [protected] - want to cancel and take refund of my booking d552m. SEPANG: AirAsia Aviation Group Limited (AAAGL) has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. Realising the mistake after receiving the flight confirmation at 12:51am, I called Expedias Customer Service. However, 10 months is ridiculous. Al Jazeera Centre for Public Liberties & Human Rights. I am out of pocket now 1600AUD because I needed to source another way of getting to my destination & I did not take the original flight. that is our money! may i ask if nakuha mo na ang refund mo? Its taking them too long to process refund. Timeline. Click here to get notifications about new complaints of AirAsia. Hi Will, like you, Im still waiting for my refund. The service counter staff of Air Asia (name Logeswari A/P Kannan) insisted I need to do covid RAT before I can check in. . Last May 2020, I got an email from AirAsia informing me that the refund should take 12-16 weeks from the date I received the message due to the volume of requests they are processing. Rohana Betak, 60, said she requested a refund of 4,000 Malaysian ringgit ($911) after the airline cancelled her flights between Senai and Kota Kinabalu, the capital of Sabah state, following the introduction of a nationwide lockdown in March 2020. AirAsia Groups policies are in line with many low-cost operators in the travel industry worldwide and are fully compliant with all regulatory requirements and as a customer-centric airline, we have focused on resolving all customer queries during the pandemic as soon as possible, a spokesperson said. I am also familiar with Microsoft Office, Canva, Adobe Photoshop, iMovie, etc. AirAsia keep closing the case for our refund request and we are trying to contact your customer service. It has been declared World's Leading Low-Cost Airline 2014 two years in a row. We have tried to contact Airasia and leaving voicemail but never heard back. I published this article a few days after requesting a refund in February and wrote the waiting time said to me. During March of 2012, Air Asia has decided to scrap the long-haul . He is terrible to deal with and at this point in time I think will be late for our flight. I have the same issue but the status is still in process. AIR ASIA FLIGHTS D7182 PNR NO DRUM4Y KUALAMPUR TO DELHI PLS CANCAL & REFANDS, hello our trip to cagayan de oro was cancelled due to community quarantine or locksown,how could we move the date for a new schedule, Heres how to rebook or move flight to a new sked: https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/. Shameless bastards . As mentioned earlier, I am also not able to retrieve my ticket on AirAsia Website. Air Asia refund - More question. Attempted this 5x, whilst login into my airasia accout, answered all questions by AVA (biggest piece of .) I want to file a complain in a government agency already! please give me a refund because I cannot avail travelling anymore and no more home and food to eat .. please be considerate! We requested Feb 2019. its sad to hear about that. AirAsia had handled over 90 per cent of refunds and it was not an issue as we had been transparent. Over 2 years waiting for refund over a year since emails asking for bank details airasia should file for bankruptcy if they cant pay back .. Cancelled ung flight ko Create new contact using +60 11-3516 5078 number. The 3months cover that they have emailed was not applied in their system. . Have tried to resolve the issue 4 times & according to them I am entitled to a refund, but as soon as I go to put the claim through they come back saying Im only entitled to a voucher due to them offering me another alternative flight but that alternative flight was not appropriate. Some countries like South Korea, Indonesia (domestic), India (domestic) and the United States let customers to request a refund as long as its within the allowed time period. - Case id 120478040 - want to cancel and take refund of my booking d552m. Thank you for answering. This button displays the currently selected search type. 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