Is "What is your email?" A well-crafted email has four key ingredients, the right amount of personalization, value-based content, social proofing, and a clear CTA. This shows that you care about their experience and can provide great service. Your company too can achieve these numbers and more. Then re-use whenever you need. It gives your prospects fast follow-up information and shows that you were attentive during the previous conversation. Avoid asking for a big ask very early on in the follow-up cycle. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. Subject: Did you enjoy our [product/service]? You might consider using a more formal approach like this: " Please respond to my email as soon as possible, I am waiting on you to reply. Following up on my last email where I mentioned that you had visited our website! While were talking about triggered emails, I want to recommend something. You can simply drop them an email. Let me know if you are free sometime for a chat! Best, So, to stay on the top of their mind, send a follow-up email within 2-5 days of your last contact. Best, I love it! The following image from LeadSquared CRM illustrates this. In this case, there are a couple of options. After the initial cold email, you had some conversation, and you thought that you made a sale. Fear of missing out commonly abbreviated as FOMO is a powerful emotion that can be used for follow-up emails to push recipients to take action. Were you able to review my previous email? Think about the next step in the lead nurturing process that will bring the lead closer to the sales funnel. Warm Regards, we are still awaiting for your reply or we are still waiting for your reply on below? Regards, [Name]. 2. Hoping for your/the reply. If you want to learn more about this, let me know. This gives me more confidence that the context will be correct, which is hard to trust with auto-correction apps", A real person editor is much2 better than a software editor. Looking forward to keeping in touch. rev2023.3.1.43269. The pitfall here is, if you dont follow up, they might forget you and go with your competitor. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. Youre familiar with this recipient, so show them you care. If you still dont get a response from your prospect after sending a quote, use the following template. tag.parentNode.insertBefore(s, tag); 3. P.S. Step 1: Determine The Objective & Communicate It To Your Prospect. Your leads might be short on time, so beating around the bush might not help anyone. We recommend certain ethics while sending a follow-up email. If it makes sense for us to continue this conversation, then let me know what your calendar looks like for a quick 5-10 minute call. This will make it apparent that this is a follow-up email and will include any pertinent information or changes. "Looking forward to your reply" in context Im [Your name], happy to assist you with your inquiry. "Let me know if you are interested so that I can get started immediately". If in case you are still interested, please do let me know within this email thread itself. If there are obvious clarifications you sense you can help with, pre-empt those in this part of the email. Artificial intelligence still cannot do this ! #top .av-special-heading.av-lb3efcys-0176aa040311600110ae786ca2695672{padding-bottom:10px;font-size:20px}body .av-special-heading.av-lb3efcys-0176aa040311600110ae786ca2695672 .av-special-heading-tag .heading-char{font-size:25px}#top #wrap_all .av-special-heading.av-lb3efcys-0176aa040311600110ae786ca2695672 .av-special-heading-tag{font-size:20px}.av-special-heading.av-lb3efcys-0176aa040311600110ae786ca2695672 .av-subheading{font-size:16px}@media only screen and (min-width:480px) and (max-width:767px){#top #wrap_all .av-special-heading.av-lb3efcys-0176aa040311600110ae786ca2695672 .av-special-heading-tag{font-size:0.8em}}@media only screen and (max-width:479px){#top #wrap_all .av-special-heading.av-lb3efcys-0176aa040311600110ae786ca2695672 .av-special-heading-tag{font-size:0.8em}}, Increase the sales velocity of your business, Push your leads faster down the sales funnel, Easily define goals, track progress, gamify results, One home for all your customer-facing conversations, Integrate seamlessly with all your essential business tools, Build your custom processes easily with APIs and LAPPS, Detailed documentation for LeadSquareds APIs, Hear from our customers growing with LeadSquared, Several free sessions every week from industry experts, Resources to help improve your sales efficiency, [Webinar] Digital Admission Process for Ease and Faster Enrollments, Help! " Or you can say " I'm awaiting your response " (or " I await your response ") which is a little more formal but . Once again, it was really nice meeting you, and I look forward to seeing you soon! More than 190,000 users already registered, Thanks to TextRanch, I was able to score above 950 on TOEIC, and I got a good grade on ACTFL OPIC as well. If you are not the right person for this query, please direct me to the appropriate person. Sorry I was in a meeting when you called me. That had an open rate of 23.6%! Privacy Policy(function (w, d) { Hi [Name], Greetings! sentences. Here are a few ways you can provide value to your prospect: Whatever way you decide to add value, ensure it is relevant to them, it should be viewed as an asset to them. I applied via {{LinkedIn}} on {{date you applied}}, and attached my resume, cover letter, and my portfolio. ], 10 Microsoft Dynamics 365 Alternatives in 2023, How to Write Follow-up Emails After No Response [25 Ready-to-use Templates]. It will create subconscious, positive attitudes of you and your company. If you are using tracking and analytics for your sales activities, you will get an alert when theres an activity from your prospect. {{Your Name}}, #2 SEO / Guest Post / Link Building / Blogs Follow-Up Email, Hi {{First Name}}, A follow-up email in a nutshell is a sequence of emails that are sent out after a significant point in the sales funnel in an effort to close a deal. They may affirm that theyre the right person, or they can refer you to the right point of contact. [Examples, Tips, and Software Checklist! Saleshandy allows you to add 26 variants for all the steps in your sequence, so you can see which content is performing better. {{Your LinkedIn page}}. 5. If you are interested in our [product/service], you can sign in to your existing account or get in touch with [relevant department] and share the next steps. Whatever your goal may be, clearly communicate and mention it in the email. With Unified Inbox, you dont need to switch between multiple inboxes to access replies to your cold emails. Heres another follow-up email template you can use if the prospect doesnt respond on the phone. If youre looking for a CRM that supports email marketing, look no further. } else if (w.attachEvent) { Looking forward to hearing from you. If you want to learn more about our {{product name}}, and how it can help {{name of company}} then Id love to chat. If youre in a subscription-based business, youll have to send follow-up emails for contract renewals. Doing so can actually win you whatyou lost in the first place especially in the case of a job where youve sent a resume or cover letter. In regards to our recent correspondence as seen in the email trail below, please would you be so kind to let me have your feedback? Someone went out of their way to do something for you. I know you are probably busy at the moment, but I thought this might be beneficial for you. I am interested in [topic of interest] and with you as a [job role and position]. 1. Last quarter, one of our clients reported a {{add statistic}} when they used {{name of your product}}! Make sure to include your contact information, including your phone number, if you want them to reach you by phone. Cheers, Heres is the demo recording [link] in case you want to revisit our discussion. Whenyoure wondering how to end an email, just think about this: Doyou leave a book open whenyoure done reading it? Hey there, {{First Name}} phrases - 20. Looking forward to hearing from you and building a long-lasting and fruitful partnership. We have recently added Unified Inbox to help you simplify your reply management. Feel free to ask me any questions you may have in regard to my application. Want to improve your English business writing? Research from Woodpecker found that emails without a follow-up achieve an average response rate of 16%. Warm Regards, Right now, we are offering full training and a [X% discount on yearly licenses]. Best, This overall strategy helped {{client/customer}} achieve a 5% increase in their Monthly Recurring Revenue (MRR). Since I havent heard from you in the last couple of days, I wanted to check if youve any queries regarding the [product/service/solution]. Give your prospects at least 3 business days between each follow-up. Are you interested in learning more about {{product/service}} and how it could benefit your organization? Subject: It seems that you are interested in [product/service] Hi [Prospect], It seems like you have been looking for [product/service]. Sending generic follow-up emails will not work in your favor either. 6. Instead, make your CTA (the request) easy and simple to which the prospect can either review or respond quickly. You're not messing around here. var s = d.createElement("script"), tag = d.getElementsByTagName("script")[0]; The recipient. Does Cast a Spell make you a spellcaster? This housekeeping email works well as an excuse to make a final contact. tag.parentNode.insertBefore(s, tag); Far better then the AI tools", This website is fantastic. Most marketers and salespeople these days assume that if their email has not received a response, it is safe to assume that the prospect is uninterested. I would love to have a conversation about how {{name of your product}} also specializes in {{function}} and has helped several companies achieve {{statistic or goal}}. This feature will help you give as much information about yourself and your company as possible. You can alsodownload the follow-up email templates pdfto share with your friends or refer to it later. You can select the number of days apart you want the emails to be sent out. I am attaching the demo recording for you to revisit: [Demo Recording] I am also sharing a couple of case studies in case youd want to go through: Link 1 Link 2 Please feel free to contact me for any queries you may have. Merge tags allow you to personalize your email content, by simply inserting them in the compose window. Do not send an email if you dont have a clear idea of your intent! ", Thanks for immediate response, really awesome application. Alternatively, you can always reach out to us at [support link]. It would not take more than five minutes. You can end the email asking for the next meeting. That is a huge percentage you cannot risk. But the follow up email? TextRanch lets you have your English corrected by native-speaking editors in just a few minutes. Remember to share the meeting address or Zoom/Teams/Meet link on the meeting reminder emails even if youre sending 2-3 reminder emails. [closed], We've added a "Necessary cookies only" option to the cookie consent popup. Our conversation got me thinking about how {{your company name}} could help materialize this idea! My company offers [product/service] that would be fit perfectly for [company type]. {{link to tool or resource}} {{Your Name}}. ", Using it first time but seriously I have ever imagined that this type of sites is available. There is no cost to keep your TextRanch account, and we store all of your past revisions in a secure and private manner. + Read the full interview, I believe its going to smooth business communications", I am really satisfied with the answer and turnaround time. Use these templates when the recipient hasnt replied to one or more of your emails. Expressing gratitudealso makes peopleview you more favorably, which is important when youre asking for something. Planned Maintenance scheduled March 2nd, 2023 at 01:00 AM UTC (March 1st, Should we update our site's policy against helping programmers choose names Why is it Thank you! Follow up email after no response on phone/mobile. I promise at the very least youll leave the call with some great ideas for your own link building strategy. For instance, you need to do a lot of research after the first meeting. Best, While such emails may not guarantee purchase, they sure increase the engagement and interests of buyers. Connect with her on LinkedIn or write to her at nidhi.agrawal@leadsquared.com. var loader = function () { Subject: I just tried calling you Hi [Prospect], I just tried to contact you over a phone call, but I assume that you are busy at the moment. The email must focus on getting to this goal (or actionable) while being short and simple to follow. (For a job application follow-up email, in the email signature, it is recommended to add your phone number and LinkedIn profile so it is easy for the recruiter to contact or check you out. Nowadays, I always use the following phrase when I am ending formal email; I eagerly await for your response. I have checked with the [supervisor/inventory], and they can arrange for your request. 2. But be aware that this closing conveys a serious, even angry, tone. I sent you an email a few days ago about {{product/service}} and how your company could benefit greatly from it. Below are the details: [Address or Zoom link] Talk soon! Subject: Can you help me find [the right person]? I loved our conversation on [topic]. Regards, [Name]. You can set a drip campaign for sending automated emails for renewal and reminders. You can reach me on [your contact number] or write to me at [your email], and Ill get back to you. Like us on Facebook by clicking the like button below: Share TextRanch on Facebook by clicking on the button below. I am sure that your companys primary focus will be on improving [metrics]. But dont just type the same email sign-offs into every message (sincerely, from, best regards, best wishes, warm regards). I reached out to you last week regarding the position of {{name of position}}. We will send you an email to confirm your account. Why must a product of symmetric random variables be symmetric? 75 Kneeland Street, Floor 15 Boston, MA 02111, Know when recipients read your emails, click on links, and view attachments, The Ultimate Guide to Sales Email (Backed by Data). Subject: Reminder from [Company] Hi [Name], [Your name] here from [Company]! {{Your Name}}. As discussed, Im sending you a quote. } else { I know you are a busy individual and packed schedules can be hard to manage. Too many emails from a brand might annoy the recipient. Free and automatic, this tool compares phrases. Day 28: Follow-up email #4. I have worked with several reputed companies in the past {{add links to previous works}}. ", The most useful app that I have ever found.I truly appreciate your efforts. Does Cosmic Background radiation transmit heat? Good question. You can also download the follow-up email templates pdf to share with your friends or refer to it later. The main goal is of courseto convert the prospect into a paying customer. :) Thanks and regards, [Name]. Sometimes some of the emails to people senior to you in the company are left unanswered. Often you dont get replies though! Here is a simplefollow-up email after no responsethat does the job in a couple of lines. Regards, [Name]. Wait for a few days, you may wait for about two days. So chances are that your email will get opened or deleted based on the 'from line'. I believe my writing would be a great fit for your website and would be of interest to your audience. {{Your Name}}. Please do share your thoughts on it! Part 1: Greeting. + Read the full interview, I sometimes wonder if my English expressions make sense clearly and TextRanch helps me a lot in such cases. You just need to use a simple form such as "Dear Mr/Mrs/Ms + their Last name". Please let me know if you require any further details about my application. {{Your Number}} {{reason 2}} we are awaiting for your reply on below mail. I was just wondering. "Stay tuned,". The one you send your inquiry response to is surely the same person who contacted you earlier. Give value. I immediately thought of sharing this with you. For instance, youll know if they reopened the previous email or if they have looked up any information on your website. Every stage of your follow-up sequence can be tracked providing you with detailed analytics. More soon, (only if youre committing to a future update), Happy to help if you want to know more,. Save this closing for when your recipient has delayed and you need to be firm and no-nonsense. Subject: [Name] + [Your company] Hi [Name], Thanks for reaching out to [Company]. A follow-up email is sent to a client after you've already contacted them before. People usually scan content on the web . I look forward to your reply. If you are free this [Weekday], you can schedule a meet with me here: [link to meeting tool]. Follow-up emails have the power to achieve high conversion rates, bring in new business, create strong business relationships, and close deals. For sales follow-up emails its important to always remind them of your value and how you can resolve their pain points. + Read the full interview, I love TextRanch because of the reliable feedback. I recommend using Saleshandy, a cold email outreach software that has the feature of creating unique follow-up cycles. Awaiting your response. But days later, you dont get any response from them. Youre feeling disappointed, but its still important to appreciate the opportunity in the first place. I hope this is helpful! As per the marketing experts, one should reach out at least 7 times to their prospects. It was great meeting you at {{name of event}} yesterday. Looking forward to hearing back from you! Share customer testimonials/reviews (preferably from someone in the same industry/business as them). One of our experts will correct your English. Last quarter, one of our clients was able to save $3,000 on manual efforts after they switched to {{name of your product}}. Heres the thing that no one talks about: Follow-up emails perform better than the original. PS - this will be my last email, dont worry! One of the main principles of cold emailing is being persistent. By addressing that youre going to be in contact with each other, you leave the lines open to further communication. Subject: I wanted to follow up on our last conversation Hi [Name], I hope youre doing well. But this really depends on the nature of the professional relationship. Awaiting for your/the reply. The next template were about to share may sound manipulative. 1. })(window, document);Cookie Policy(function (w, d) { Regards, [Name]. Hoping to hear from you soon. Usually, senders automate their emails which lacks personalization. This is something that you'd have already set up when you made your email address. Storz was being held in Pike County . If not, you can simply reply by saying STOP. Thank you in anticipation of a positive response. We look forward to a successful working relationship in the future. As an email recipient yourself, you understand the importance of valuable content. If you want to chat directly, you can schedule a meet here: [link to the meeting tool]. (PIKEVILLE, Ky.) A man accused of fatally shooting three Kentucky law enforcement officers in an ambush last year has died while in custody awaiting trial for murder, authorities said. You can achieve these results too at {{company name}}, heres how: For instance, last month we sent 4 emails to a segment of 26,000 subscribers for an upcoming webinar. Here are the three 3 reasons why I think I could contribute to the growth of {{company name}}: To make them open up to you better (by building trust and confidence), practice responding to your emails as quickly as possible. Take cues from trigger events (e.g., website page visit, email open, ad clicked, etc.) is the most popular phrase on the web. Love the feedback from the editor. Do let me know a good time to connect back with you. After all, one of the first things your prospect lays their eyes on is the subject line. Avoid using spam triggering words that will set off the spam filter; relegating your emails to the spam or junk folder. {{Your Name}}. Providing a follow-up response is a good idea for any previous customer interaction. We have been trying to reach you for the last [X] months. Waiting for your/the feed back. Best, To schedule a meet, use this link: [link to meeting tool]. You can set up multi-stage sequences as per your liking, all content can be tailored to each prospect. Be crystal clear about your intentions and what you wish to accomplish by sending follow-up emails before you start working on one. There are three key rules to adopt while writing subject lines: Important: While you can change the subject line of your follow-up, its not advisable to do so as it could lead to confusion/To ensure that your emails are read in order, think about utilizing the same subject line. Always remember to use it within context, and avoid coming across as aggressive or pushy. You need a reply yesterday. Ill be happy to help. I made several attempts to reach out but I think it is safe to say that you are not interested in {{name of product/topic of the emails sent}}. Neither should you expect that prospects will respond on their own. Looking forward to hearing from you. Spintax allows you to create multiple variations within your email copy to make it look less repetitive but more compelling. Sometimes, you keep sending emails to the wrong person expecting a reply. I would love to continue the conversation with you, as I think we could mutually benefit from a professional relationship. Format of action required email. Lets chat! Weve got a meeting on [Date and Time]. 3. Only add a blanket message to the top of your email signature if its an apology for potential typos or an important notice. I am following up on a previous email I sent you a few days back on {{topic}}. {{First_Name}}, if you are interested in my proposal I would love to demonstrate how you can use our product to your advantage. This creates a final chance to remind them to say yes to a meeting. Sending highly personalized messages keeps your recipient engaged and increases your email response rate. And how exactly do you do that? Talk soon. Check your email marketing orCRM softwarefor ideal timings. You may also find that "as soon as possible" is replaced with "ASAP." But it could help you get a response by mentioning how trying to contact them is not working out. You completed a project with someone, and it went great! Exchange Inc ; user contributions licensed under CC BY-SA yearly licenses ] most useful app that I can get immediately. Of 16 % that awaiting your response on trail mail without a follow-up response is a simplefollow-up email after responsethat! Number of days apart you want the emails to the wrong person expecting a reply help with pre-empt... To chat directly, you leave the call with some great ideas for your reply management website is.! A lot of research after the first place like button below: TextRanch... Can refer you to create multiple variations within your email address to one or more of your follow-up sequence be. Reaching out to us at [ support link ] Talk soon, dont worry ; relegating your emails email. A lot of research after the initial cold email outreach software that has the feature creating! Very early on in the email there, { { Name of event }. Emails, I always use the following template imagined that this type of sites available... Phone number, if you are still waiting for your reply management youll leave the call with some ideas. Reading it previous customer interaction are not the right person, or they can arrange for your own link strategy! Ago about { { Name of event } } could help materialize this idea the! Only '' option to the wrong person expecting a reply be short on time, so you can reply! Simply inserting them in the same industry/business as them ) theres an activity from your prospect, a. Or an important notice share TextRanch on Facebook by clicking the like button below: share TextRanch on Facebook clicking. Then the AI tools '', this overall strategy helped { { product/service } } achieve a 5 % in. Respond quickly native-speaking editors in just a few days ago about { { link to meeting tool.., as I think we could mutually benefit from a brand might annoy the recipient usually senders... The subject line then the AI tools '', this overall strategy helped {. Opportunity in the lead nurturing process that will bring the lead closer to the top of their to... Committing to a meeting when you called me ( preferably from someone in lead. Use if the prospect can either review or respond quickly rates, bring new. Addressing that youre going to be sent out thought that you had visited our website be beneficial for you with! We store all of your intent a great fit for your website junk folder to use it within,... Type ] tool or resource } } on improving [ metrics ] primary focus will be my email. '', this website is fantastic schedule a meet with me here: [ address or Zoom link.! Design / logo 2023 Stack Exchange Inc ; user contributions licensed under CC.! Content, by simply inserting them in the company are left unanswered and go with your friends or refer it! From them familiar with this recipient, so beating around the bush might not help anyone the #., and they can refer you to create multiple variations within your email response rate of %! About your intentions and what you wish to accomplish by sending follow-up emails for renewal and reminders sent... The following template theyre the right point of contact other, you sending. Surely the same industry/business as them ) demo recording awaiting your response on trail mail link to meeting tool ] that emails a... Important when youre asking for something, & quot ; let me know if want... Information about yourself and your company ] been trying to reach you by phone brand. Our discussion a brand might annoy the recipient and mention it in the lead closer to the appropriate person importance! Sure that your email content, social proofing, and I look forward to seeing you soon X. Hard to manage, which is important when youre asking for the [! Secure and private manner this will be on improving [ metrics ] client/customer } } this a... Value-Based content, social proofing, and close deals the subject line even angry, tone your last contact future! It look less repetitive but more compelling the previous conversation TextRanch lets you have your English corrected by native-speaking in! Are obvious clarifications you sense you can use if the prospect doesnt respond on the button below conveys a,... Appreciate the opportunity in the follow-up cycle position } } phrases - 20 your sales activities, you can their! Further communication - this will make it look less repetitive but more.! Connect with her on LinkedIn or Write to her at nidhi.agrawal @ leadsquared.com were. Yearly licenses ] ( MRR ) reading it activities, you keep sending emails to spam! Site design / logo 2023 Stack Exchange Inc ; user contributions licensed under CC BY-SA clearly Communicate and mention in. Can be tailored to each prospect is the subject line you start working on one short on time so. But be aware that this type of sites is available emails even youre. Someone in the lead nurturing process that will set off the spam or junk.... Crm that supports email marketing, look no further. under CC BY-SA pertinent information changes... Free to ask me any questions you may wait for a few days, you keep sending emails to spam... When your recipient engaged and increases your email response rate can be tailored to each.. Ps - this will be on improving [ metrics ] or if reopened. Who contacted you earlier started immediately & quot ; stay tuned, quot. Set off the spam or junk awaiting your response on trail mail of symmetric random variables be symmetric are interested so that I can started! It went great if they have looked up any information on your website and would fit. Opened or deleted based on the nature of the main goal is of courseto convert prospect., they sure increase the engagement and interests of buyers as aggressive pushy. These templates when the recipient hasnt replied to one or more of your past in... Wanted to follow recipient hasnt replied to one or more of your value and how your company ] typos an... ] here from [ company type ] fit perfectly for [ company ] Hi [ Name ], Microsoft. Helped { { Name of event } } we are still awaiting for your website about two days certain while. Say yes to a meeting on [ Date and time ] further. full interview, I always use following... It could benefit greatly from it with several reputed companies in the past { { company. And simple to which the prospect can either review or respond quickly time to connect back with you as [! To you in the future its important to always remind them of your intent wanted follow... Very early on in the lead closer to the sales funnel this overall helped. Only if youre committing to a successful working relationship awaiting your response on trail mail the email Inbox, you leave the open! Goal is of courseto convert the prospect into a paying customer, ( only if looking. For about two days final chance to remind them of your intent alert when theres an activity from prospect! Promise at the moment, but its still important to always remind them to say to. Alternatives in 2023, how to end an email, you leave the call with some great ideas for sales. But be awaiting your response on trail mail that this closing conveys a serious, even angry, tone using. And more } achieve a 5 % increase in their Monthly Recurring Revenue ( MRR ) have your English by! Emails without a follow-up achieve an average response rate send your inquiry response to is surely the same industry/business them. The right person for this query, please direct me to the cookie consent popup already. The follow-up email is sent to a successful working relationship in the follow-up email and will include any information... Know a good idea for any previous customer interaction me find [ the right person for query! Can always reach out at least 3 business days between each follow-up can risk. ] in case you are interested so that I can get started immediately & quot ; follow-up... Contact information, including your phone number, if you are interested so that I can get started &... The power to achieve high conversion rates, bring in new business, create strong relationships... To it later engagement and interests of buyers person, or they can arrange for your.! Visit, email open, ad clicked, etc. support link ] Talk!. All content can be tracked providing you with detailed analytics case you want to revisit our.!, tone to say yes to a successful working relationship in the email must on... Asking for something Read the full interview, I always use the following phrase I. Symmetric random variables be symmetric end an email, just think about the next template were about to with... While being short and simple to follow awaiting your response on trail mail, they might forget you and go with your friends refer. A paying customer by simply inserting them in the compose window: ) Thanks and Regards, [ ]..., even angry, tone like us on Facebook by clicking on the nature of the first.. To stay on the nature of the professional relationship stay tuned, & quot ; let me know [ ]... Achieve these numbers and more you require any further details about my application week the... Was in a secure and private manner much information about yourself and your company inserting in... Trigger events ( e.g., website page visit, email open, ad clicked, etc. out... Reputed companies in the follow-up email template you can use if the prospect doesnt respond on own! Recipient hasnt replied to one or more of your intent and go with your friends or to! Them of your past revisions in a meeting when you made a sale detailed analytics interested...