Driving your success with Microsoft technologies. See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Your company doesnt allow team members to sign up with their work email. Proactive advisory services, faster response times, and escalation management for business-critical incidents. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). Update research digest for November 2022. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. endobj The recommendations are represented in the visual below and are powered by the Rules Engine service. The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> There are several distinct aspects of the Predictive Proactive recommendation engine. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. and The more content is consumed, the more diverse and precise the resulting recommendations will be. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. Contact your local Microsoft Account Representative to get started. Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. 626 0 obj <>stream endstream Flex Build modern, no-code websites for your business. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. 586 0 obj <> endobj Access risk assessment and training resources in select markets. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> Manufacturer on target for rapid growth with tech support from Microsoft Unified. Enter your email to start your free trial. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. We're already working on setting up your trial. <> Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. |k|k? 9 0 obj Sorry, the email you entered cannot be used to sign up for trials. Unified Enterprise is designed to help you get the most from your Microsoft investment. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. Experience the freedom and flexibility to customize your Unified package according to your business priorities. 0_{Ttqt)M Sorry, the email you entered cannot be connected to Microsoft services. The collaborative filter is driven based on proactive services consumed. Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. As other Services Hub user consumption grows, recommendations will improve as well. Your P is comprised of: The minimum contract price is $50,000. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge Proactive support. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. Youll need to buy proactive support credits for any MSFT engineer-led engagement. 25 ea Proactive Credits Proactive Credits . Complex relationships between users and content will become clearer as proactive consumption grows. Plus, a 30% TAM fee. h]k0G)[7\/5Z~5 %PDF-1.7 Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. Supplemental Terms endobj hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ The third recommendation service uses a rules engine to provide proactive recommendations. Find out more about the Microsoft MVP Award Program. ]DQT6! If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. Bridge language gaps. Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out h Microsoft 365 Message Center Planner Syncing . Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. hVkO8+H;T!Hv|3uHFI0]igdcr8. %PDF-1.6 % On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. 10 0 obj WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. The material included in the Catalog is manually searchable using service level, service type, and product filters. An array of product support programs are available to Microsofts enterprise software and services customers. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. governing this trial and Microsoft Privacy Statement. When new support requests are submitted, case-based recommendations will be made directly against the support request. Some preview features may be enabled by default. Your team cant implement solo? Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services p[2 -^R)>~lfb:; _.! In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. Click here 8 0 obj %%EOF 1320 0 obj <>stream The recommendation service measures the similarity between individual support requests and proactive offerings. The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. Support Services Fees. 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream endobj [;b\~=]Ef/O4 The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. These recommendations are personalized for you. ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. 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