We dont just build pools, we change the way people live and entertain. DO NOT BUY A POOL FROM THEM!! I am out $80,000.00 and the pool is not complete and cannot be used. Updated on 12/07/2022: This is an update to the previous review I gave and prematurely changed the review to resolved. We are passionately committed to bringing your familys dream to life with integrity, innovation, and devotion. Copyright 2022 Consumers Unified LLC. We insisted that PP&S rip it out & replace it at their expense. He represented the couple in that case; he's also helping the Corcorans. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. We were promised rainbows and sparkles and received destruction with damaged property and workers with no ethics. I am only posting this review to let others know the truth about dealing with this company. They have multiple customers unhappy and complaining. At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. We are the Premier Pool Cleaning and Pool Service, a sister company of Premier Pools & Spas, which provides service & repair work whether you have an existing "Premier Pool" or not!Discover what thousands of customers across the U.S. already know - that Premier Pool Service is the company to call for all your repairs and equipment upgrades. Extras: Premier Pools and Spas offers plenty of. Mustard algae, also, What is pool coping? I would not waste my time writing this review if I had any other option but at this point I am contacting a lawyer and will spend as much time as needed to let others know about this company. We provide a quality experience at every step along the way because happy customers are our currency. PPAS does not stand behind the sub contractors that they hire. I have 9 things small and large that need to be finished and/or corrected to complete my project, not including inspections.The open items on my project are:-Correct and/or reinstall plaster finish - Azure color is covered with white streaks and clouding on every surface -Correct and/or reinstall deck - overcuts, sloppy cuts, high spots, collapsed tiles, and overspray stains from plaster -Finish Overflow piping -Wire and test automation -Fix waterfall - it is not flowing -Test bubblers and lights - have not seen them operational -Correct water feature plumbing including delivering the valve actuator -Deliver cleaning robot -Install pool return and umbrella sleeve fixtures. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. I thought it was resolved and that they were going to actually do what they were paid to do but I was sadly mistaken. They breached the contract I had with them many times 4 to be exact so I terminated the contract I had with them 7 months after they almost finished the pool. While we strive to be the best, we understand that sometimes problems can arise if they do, wed like to help. Click HERE to watch our new show Passion For Splashin! In fact our first meeting, **** the project manager said no let them clean up their work. 11250 Pyrites Way Rancho Cordova, CA 95670. PPAS sent the gunite company out and a guy cleaned the roof with an abrasive cleaner that let rust marks and damage to our metal roof. Experience: We were really pleased with how quickly it was done! All they say is he refused to install it which is not the case. Extras: BBB is here to help. Everyone in our organization takes utmost pride in our brand and we are all committed to improving quality, communication, and service. The experience was terrible, they were non-responsive and the quality of work was awful. The company specializes in luxury pools and custom-designed pools. The area drains fine, however, their construction crew never shows up. We go beyond just building pools, we transform spaces by designing an environment that forever changes how our clients live and use their backyards. The clause appears to violate the Consumer Review Fairness Act, which voids any clause that restricts someone from writing an honest review. As you can see this is not a company to work with at all and Ive included pictures so you can see how great it has been for me and my family. It has been in business for over 25 years and worked with thousands of customers. Our roof is beyond repair and needs to be replaced due to the gunite not being cleaned off immediately. Kasey took down the review but posted another one on the BBB's website. My contract was paid in full Oct 17, 2022 per the terms of the contract.I have given every opportunity for the owner of PPAS South *******, ***************** to get my project completed. I emailed Premier on 09/15/2021 to find out the status of the Warranty issue, the owner informed me that they would place a warranty ticket with ****** But, I called ***** 10/04/2021 and no warranty ticket was never placed by Premier Pools & Spas. Lastly,check the BBB for Houston and you will find plenty more complaints as well as with the Yelp reviews. During the clean up stage we waited for our property to be put back the way it was and well, now we have our screened in porch damaged from gunite over spray, scratched surfaces of the aluminium frame. All Rights Reserved. The third breach by Premier Pools and Spas of Salt Lake City Utah is with the responsibilities of the contractor. Building a pool can add value to your home. March 28, 2018 / 10:00 PM Michael and Kasey Corcoran say they always dreamed of a big backyard pool. Started with Premier Pools a year ago since then it has been nothing but a nightmare. Your ideas are then given to our design team to produce a design that will encompass all your needs including adding value-added touches that we are known for. Like how do you leave a partially newly built pool in this condition? There has been little progress the last three weeks. Yelp users havent asked any questions yet about Premier Pools and Spas. Submitting a response indicates a willingness to work with customers to make things right. Also own Pinnacle Pools and Spas in Dallas Texas. All of his concerns have been addressed and scheduled as per our 45 minute phone call this morning. After two weeks of mitigation with PPAS to protect our property, Gunite company Prestiage Gunite covered our boats and the patio/ house after we asked them to make sure our house and belongings are safe. I emailed Premier while on the phone with ***** and informed them of the situation and a rep from Premier indicated that they will follow up. file size: 10 MB. Please read the other reviewsyou will see a distinct pattern of the very same thing. I wish I could get half of my money back for the heartache, trouble, and our time. All of this information is needed for the ultimate transformation. Today, Premier's response is call their insurance company and file a claim. He contacted PP&S, who sent a worker to take a look. From the first scoop of dirt to the filling of the crisp water. Like why? Fast and easy online application. Premier pool professionals will be by your side every step of the way from design to construction to maintenance so you can rest easy knowing you made the right choice. The pool is still not complete as of now. BBB Business Profiles may not be reproduced for sales or promotional purposes. Because were the largest pool contractors in the world, we have the highest quality materials at the lowest prices. Pools and spas have been hot-ticket items for the last couple of years. NOTHING!! To this day, I can text him with a question and he always responds. We just finished our pool with Premier and couldnt be happier! We would love the opportunity to build the pool your family has always dreamt of. Better communication. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Since 1999, Pearland Pools has been making dreams come true. Ray ID: 7a19a06018f8aa15 Premier Pools & Spas has been on site with the concrete contractor and talked with the customer regarding the repair work that needs to be done there. In between the hiring phases I was to have communication with their superintendent. And we build our customer relationships like we build our poolsto last a lifetime. "I'd finally had it," said Kasey. And then day 3 nothing! We'll get to know your dreams . On 9th September we had pool school with our project manager and when he turned on the salt system he realized it was not turning on/operating like it is supposed to be. 3.Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer, 4.Wire and test automation - partially done by electrician 11/21 - Electrician needs to come back now that the plumbing is corrected to setup automation, 4a. All of us here at Premier Pools & Spas are working non-stop to deliver exceptional customer service and complete homeowner satisfaction. Gunite crew came in. Then it sat for three weeks with the rebar exposed and it rusted. Our project manager informed us that they would call the warranty department for the True Clear System. Once you gave us the go ahead, we began immediately. Were ready to turn your backyard into your own slice of paradise. The area has highly expansive soil that. We used Premier Pools to design and build our inground pool. It was a disaster! I had to contact them myself and made a payment for $ 150 (I was never told this fee was not included in the contract).They submitted for permits 4/12 and approved 5/18. Remodeling: Thats our commitment to you. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. This is the worst company you could use to build your pool. He helped us get exactly what we wanted while staying in our budget. Call Today 281-412-6445, Copyright Pearland Pools, Inc. | All Rights Reserved | Website designed and maintained by. Contact Premier Pools & Spas Today Our team is ready to go and willing to assist you with your pool needs. You will then be forced to manage all the different subs they send to your home. Premier Pools and Spas is a joke of a company. Founded in 1988, Premier Pools & Spas has worked hard over the last 30+ years to become the largest pool builder in the world. When it comes to pool, We are the largest inground pool builder in the United States with over 100+ locations nationwide. Dustin was our sales guy and he was great! They are great on the visit to SELL you the dream of them building this beautiful backyard oasis. There is no reason you shouldn't have finished by now. Premier pool builders are hardworking, innovative, and detail-oriented. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Pending items listed below. They meet every Tuesday morning to go over all projects. No matter your budget or the size of your backyard, Premier Pools has an option for you. Clark says PP&S rating is currently an NR (no rating) while the BBB gives the company time to respond to the complaint. Unsubscribe easily. Gunite, Fiberglass, Vinyl: Whats The Difference. How do you feel this experience could have been different? I hired premier pools 16 months ago to install a unground pool.. it has been the worst experience of my life. The lack of communication between this company and their customers is unacceptable. Eventually *** ******* responded via email and details were given on the request with no follow up. Seth does what he says he's going to do. Click HERE to watch our new show Passion For Splashin! Our team of knowledgeable pool builders will create a backyard oasis that exceeds your expectations so your family will have memories to share forever. I have sent emails text messages and phone calls. Just finish! WE BRING FAMILY & FRIENDS TOGETHER! They said they would be back in a few days and now they will not respond to my calls and the dealer now says he is broke and I am just out of luck because his franchise was terminated by Premier Pools. Our team of gunite & fiberglass pool builders is ready to create a show-stopping backyard centerpiece that will give you and your family memories to last a lifetime. No one will call me. Back Most Popular Projects. Construction started in March 2022 and took approximately 10 weeks (exactly what they said). Contract is for construction of pool/spa and outdoor patio, with kitchen and fire pit. Sign up to receive our free weekly newsletter. Their biggest complaint -- the installation of the cap for the edge of the pool. 2023 CBS Broadcasting Inc. All Rights Reserved. and last updated 2:14 PM, Jan 30, 2017. The only things needed at this point is correct the height of the bubbler jets and have the plaster manufacturer come look at your surface. They don't communicate with me. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show. BBB Business Profiles generally cover a three-year reporting period. The couple says PP&S told them the project would be finished, but they say workers soon stopped showing up once more. We were told that it will be fine. Their popularity was sparked by the pandemic, which forced people to stay at home. A shipping, What is Mustard Algae In Pools? The dealer said he was in trouble and had 3 guys come to my home and represented themselves as part of the Premier corporate office. ", Kasey said the company repeatedly asked them to take down the review. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. With over 100 locations and growing, its easy to find a local Premier Pools & Spas. Gunite, Fiberglass, Vinyl: Whats The Difference. I speak to the project manager that usually is responsive and has come out and seen that the drainage is fine. I thought, are you kidding me?" I was told the items would be completed by 11/18, the items below were not. "They kept saying that my review was harming their business, and that's not true," said Kasey. Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. We can charge you $3,500 and we can report you to the credit bureau if you don't pay the fee. Steve Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. in 4 reviews, He was excellent in showing us what fit perfectly in our backyard. in 3 reviews. Click HERE to watch our new show Passion For Splashin! No one showed up and no contact from PPAS since then. We've been waiting for this pool for over 6 months now. We contracted to have them build us a pool with a contract date of 06/2020. A Premier Pools and Spas expert is available to answer your questions. We only build gunite (concrete pools). Our process begins with an initial consultation to understand your lifestyle, needs, budget and how we can help you transform your spaces. For more information about reviews on ConsumerAffairs.com please visit our It has a nationwide network of builders that can help clients all across the country. "Guy comes out [and] asked me, 'do you have that much time to nit pick?' Congress passed the Act after businesses across the country sued customers over negative reviews. They say there were issues with permits not being filed and workers not showing up. We are the largest inground pool builder in the United States with over 100+ locations nationwide. "Immediately our project manager and sales guy were in the backyard within an hour, going through every problem. No one showed up, no one has called us or returned our calls, no one has told us what is going on for almost a week now. . Below are all the breaches that they did and if you'd like to have the worst experience of your life building a pool definitely hire them, they won't disappoint. No updates, no returned calls, nothing. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. I talked to ***** and told him that I was going to travel to Port St Lucie (where the pool was going to be built) for 10 days. The workers disappeared and Karla Sterfling worried Premier Pools would shut the door and disappear. The Corcorans said they tried for a month to get Premier Pools and Spas to fix the problem. BBB Business Profiles are subject to change at any time. Building a pool can add value to your home. On day one I met our construction manager who was Aric **. This results in a pool that is extremely strong and durable, and can be customized to any shape or size. I'm sitting here September 2022 and my pool is still not done. ****No Response At all**** This is ONE example. Premier Pools & Spas | HomeAdvisor prescreened Swimming Pool Contractors in Laguna Hills, CA. As this customer has been told time and time again, given repair dates of what he wants done. Well guide you through the process. ConsumerAffairs is not a government agency. This is how we grew to become the nation's leading pool building company. Location & Hours 3695 Kirby St Ste 101 Decided to cancel it. The Gunite is so thin on the pole. They do not return calls, voicemails or emails. Enjoy reading our tips and recommendations. Thank you, you have successfully subscribed to our newsletter! Thank you. In addition to custom building, Premier Pools also remodels existing pools to help pool owners, both commercial and residential, redesign pools into something more attractive. So, when youre ready to take the plunge, well be here. The first time he was nice, but then the issues started. Click below to learn more about each type. *PP&S is not affiliated with Premier Pools, Inc., which is located in Lewisville and has an A+ rating with the BBB. Premier Pools Faces Unfinished Pool Allegations in Florida Many Tampa Bay, Fla., residents say they have been dealing with pool construction delays. Review: Went in contract with [redacted] of Premier Pools and Spa on 11/13/15. Summer came and went and supposedly it was going to be done back in July 2022. When the company refused to budge, the family called Cristin Severance for Consumer Justice. Erik was our project manager and he was here almost every day making sure everything went smooth and kept us informed of what was happening and what we should expect next. Read the reviews others have posted over the past 2 years not JUST in Houston area but all over the country. 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