The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. It features smooth data sharing, video streaming, and photo indexing, as well as well-rounded data protection and recovery options. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. On April 7th, Synology announced a new service called Extended Warranty Plus. I might be wrong; but I thought there used to be a place at synology.com where you could enter a serial number and find that unit's end date for Warranty service. Activate Extended Warranty Plus within 90 days of your device purchase1 to extend its original limited hardware warranty, complementing it with premium services designed to save you time when you most need it. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. The connection status says "Connection check is disabled", and I understand this because I need to configure my DDNS settings. (e) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synologys affiliate; "Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software. Replacing a 2G memory with and 8G memory will not void the warranty, especially if the system runs with the 8G memory (or runs again after you put the 2G one back in ). Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. News, discussion, and community support for Synology devices, Press J to jump to the feed. Synology will not be liable for, or be considered to be in breach of or default under this Warranty on account of, any delay or failure to perform as required by this Warranty as a result of any cause or condition beyond its reasonable control (including, without limitation, any act or failure to act by Customer). How do I make a warranty claim for my Synology product. Export Administration Regulations. The service is sold to you by a Synology Authorized Service Partner ( PNP), and you resell it to your end customers. Slide to complete the puzzle . Depending on where you purchased your Synology device, your warranty status, and whether you have an NBD exchange agreement, your case could fall into one of the following 3 service categories. Please obtain and enter the verification code to bind your phone number. Customer is responsible for insurance and risk of loss and/or damage with respect to returned items until they are properly received by Synology. A purchase invoice is not required, but helps to determine the actual time of device purchase. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. The laws of some states/jurisdictions do not allow exclusion or limitation of certain damages. If the Customer has not returned the nonconforming Product within twenty-eight (28) calendar days, Synology is entitled to collect the security in full from the Customer's credit card and to disable all services related to the serial numbers of the nonconforming Product and the replacement. If any provision of this Warranty is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remainder of this Warranty will remain in full force and effect. Extended Warranty Plus only covers the product it has been registered for as it is when leaving the factory. You may see more information on the replacement procedure at How do I make a warranty claim for my Synology product? Discontinued: The product is no longer manufactured. SOME STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER. Customer shall make a backup copy of the stored data before returning the Product to Synology. Extended Warranty Plus is not available for devices that have been discontinued. (c) "Refurbished Product" means all Synology products which have been refurbished by Synologys affiliate or an authorized Synology distributor or reseller, not including those sold as "as is" or with "no warranty" by anyone. Only x20, x21, x22, and a handful of x18 and x19 models are. Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. Click the CC icon, and then select the preferred language. Enjoy our services! Product Availability: 5.1 Proprietary Rights. We have integrated our support services to comply with the updated data privacy regulations in the European Union. Gray marketed products are not covered under local warranty. Contact us on sales@pnpdxb.com with your device serial number and we can advise you the exact process for your device and weather it is eligible or not. 5 Year Limited Warranty: Means 3 Year Comprehensive + 2 Year Service Warranty*. The 1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does not apply. Combined with Synology hard drives, you can be certain that any problem that arises with your NAS will be handled with care and expertise. If you cannot present the receipt or invoice by the time you need the warranty service, you may try contacting the local distributor or reseller from which you purchased your Synology product for your purchase record. The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. 5.4 Applicable Law. Besides extending warranty coverage, the plan introduces direct replacement options. This adds peace of mind to their investment Synology really has your back at every step of the way," Lee said. PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. btw, (off-topic) finally got around to trying out Duplicacy. No biggie as she ordered a new one earlier today, mainly was just curious. 3.1 Limited Warranty. Except as expressly permitted by this Warranty, neither party will be bound by, and each party specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each party specifically agrees to such provision in writing. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. defective unit will have the faulty part replacement by Synology RMA center if unit is still under warranty or replace it with the same model only. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Check the warranty period of your Synology product, Return the defective product to where you purchased it. Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any court of competent jurisdiction. Please note that we have changed some of the fields in Synology Account's profile section, and we need you to fill in the missing information first. You may not use Synology's Internet services (e.g., QuickConnect) in China before the phone verification is complete. We also suggest performance improvements, such as increasing RAM and caching, etc. You have successfully created your password. Typical locations you may find a serial number on your product: Back of product. Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. From there you can determine roughly when is the NAS been deployed. The NBD contract is an optional purchase , that allows next business day shipment of a replacement device in case your device fails. No. is bare-metal backup possible or only C: drive backup of files? Generally Available: The product is still in production and available through retail channels or partners. Full: Firmware and software updates will be continuously provided. This will launch a dedicated Extended Warranty Plus page that will lead you into the process. I hope it helps. * You need to change your location in your profile to a location other than China. Enjoy our services! Customer will reasonably assist Synology to diagnose and validate any nonconformity with the Product. 5.2 Assignment. For desktops, press Ctrl + Alt + s. For Chromebooks, on the sign in screen, press Alt + v. On the barcode. Stay up to date! Express shipping is available in select countries only. Arbitration Law and related enforcement rules. For EW201/EW202, you may see the applicable Product models and available regions at EW201/EW202 Extended Warranty. comments sorted by Best Top New Controversial Q&A Add a Comment . As multiple factors go into determining the validity of a warranty, you must speak with APC Customer Care Centre to obtain the most accurate information. SYNOLOGY'S AND ITS SUPPLIERS' LIABILITY ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY IS LIMITED TO THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE PRODUCT REGARDLESS OF THE AMOUNT OF DAMAGES CUSTOMER MAY INCUR AND WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY. 5.10 Extended Warranty Plus Service Payment and Termination. All your data are stored on Synology Account China Site (account.synology.cn) now. Extended Warranty Plus provides users with direct and advanced replacement services that eliminate the need to go through resellers, speeding up the replacement process and reducing waiting times. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. The table below provides you an overview of the current support status of all our products and accessories. THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGYS INTERNAL RECORDS. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. No. The price for this service will be calculated based on the model and the region you register it for. DSM/SRM/Firmware Update: 3 Loosen the screws that secure the fan on the back cover as shown below. PO BOX 242534 , Dubai. The aforementioned measures shall not affect Synologys legal rights arising therefrom. there is not a way to check the warranty. Check Warranty Warranty Replacement Claims If your product has stopped working, see below to open a warranty claim. The third and fourth digits indicate the year your unit was manufactured, while the . Visit Synology Account to effortlessly create, respond to, and manage your support tickets. This service will offer direct and advanced replacement services. Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. Continue to complete the settings now. Check your email A 6-digit verification code was sent to . You acknowledge that the Product may be subject to U.S. export restrictions. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. Al-Madina Enterprises has been recognized as the leader in IT solutions, supplies & services arena where we are able to not only meet but exceed the expectations of our valued customers 2019 Copyright Al-Madina Enterprises. Customized By. For Spare Part, Warranty Period under normal use is one year (five years for system drives) from the date the Product was purchased. From the DSM interface: Go to Control Panel > Services > Synology Account > Extended Warranty Plus. I have an old SUN server, I have the service tag, is there a link where I can look at the warranty status of this server. Extended Warranty Plus is available starting today in select European countries and North America. We recommend you to back up the important data periodically. Africa Asia All Rights Reserved. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. Register Synology.me account. Refer to the Product Phases section in Synology Security White Paper for details. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. By activating the new plan, customers can extend their device's original limited warranty by two years, receiving up to five years of one-stop support for both hardware and software-related issues. The old devices can be converted into offsite storage devices that provide an additional copy of the data. Watch the entire Synology 2023 annual event below. Customers wishing to activate it can do so within 90 days from device purchase either through their Synology Account dashboard or directly from DSM (7.1 version and above). * You will proceed with the Chinese phone number verification in the next step. Product Warranty: Manage Security Services Online To synchronize your licenses with MySonicWall, click the Synchronize button. Any Product returned by Customer under Section 3.3 must be made in accordance with Synology's then-current replacement procedures with the purchase receipt or invoice. (b) Advanced Direct Replacement service: Regarding Advanced Direct Replacement service, Synology will ship the replacement Product to the address specified by the Customer before the Customer returns the nonconforming Product. https://www.synology.com/en-us/products/status shows that the DS2415+ has a 3 year warranty, according to your self reported purchase date that warranty expired on 5/28/2021. 16,329 views. No, your warranty continues from the original date of purchase. Cancel Create Password. Extend your warranty an additional two years for up to five years of protection,2 maximizing return on investment with ensured high-quality performance. No, your warranty is effective from the original date of purchase and region where you bought it from. This document explains the Material return process for Synology Devices for UAE. This service will offer direct and advanced replacement services. Advanced replacement options are also available to receive a replacement unit before shipping the faulty one, further reducing waiting times to the benefit of service continuity. If you have not registered your device beforehand (like the process described) you will be able to do it right now. The customer is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology. Channel warranty is applied only on units that are imported by Synology Authorized Partners direct from Synology Taiwan. The replacement will not be shipped until the nonconforming Product is received at Synologys designated return service center. Check Standard Warranty. 3.3 Warranty Support and Exclusive Remedy. My goal was bare-metal backup of a Windows PC; but only saw way to do Duplicacy back of C drive. Synology RS818+/RS818RP+ is backed by Synology's 3-year limited warranty. Product Registration and Extended Warranty. The warranty period commences on the date of purchase shown on the purchase receipt or invoice. (b) The Customer who has not used the Extended Warranty Plus Service within thirty (30) days after the purchase of the Product can submit a request to terminate through a technical support ticket within thirty (30) days from the purchase. A 6-digit verification code was sent to . . While trying to add a DDNS, I see I need to have a Synology.me account. Product Warranty: Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. Password is required to use this service. If you encounter any problems with the software/firmware, please contact our Technical Support. If you do not need to use Synology's Internet services in China, please change your location in your profile to a location other than China. Khalid Bin Waleed Street, Bur Dubai. Add-on Packages view the complete package list. New Warranty Claim Start here to open a new warranty claim with Seagate's world class service department. If Synology elects to replace any Product under this Warranty set forth in Section 3.1, then Synology will ship a replacement Product at Synology's expense via the shipping method selected by Synology after receipt of the nonconforming Product returned in accordance with Section 3.4 and validation by Synology that the Product does not conform to the warranty. "Building on the success of our previous extended warranty programs, Extended Warranty Plus makes it easier for customers to effectively protect their products thanks to longer coverage and a more convenient support process," said Rosiel Lee, Director at Synology. 1 Power off the Synology NAS and remove the power cord. This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. ssps 3 yr. ago Please note that part of the Refurbished Products would be with certain stain, scratches, or other minor wear and tear. Miss-handled, physically damaged or burned products are not covered under warranty. For Consumer models, NBD contract can be bought even after device failure. 1 You will need to present the receipt or invoice as proof of purchase. Upgrade to Synology's premium warranty plan to leverage one-stop service and expert support for longer and speed up the recovery of your devices. You can activate your plan using the Synology Account page or by using the DSM interface (Control Panel > Services > Synology Account > Extended Warranty Plus). By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Nothing in this Section shall be deemed to prohibit or restrict Synology from seeking injunctive relief or seeking such other rights and remedies as it may have at law or equity for any actual or threatened breach of any provision of this Warranty relating to Synology's intellectual property rights. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. Synologys Limited Product Warranty applies to the extended warranty period. You will comply with all applicable laws and regulations that apply to the Product, including without limitation the U.S. Product Availability: Reach Out to Us Get technical support or send us an inquiry. #server, #servers, #servers-general-discussion, #service. Antivirus by McAfee (Trial) Antivirus by McAfee (Trial) . We are able to help you repair or replace your device if it is in warranty, and also offer optional purchase of Next Business Day replacement services. Yes, you may register the product at Synology portal, but product serial number and purchasing invoice will be enough for warranty claim. Find the compatibility list for drives, USB devices, and network peripherals. 3.2 Exclusions. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. 1 min read, 27 Feb 2023 check the DSM Technical Specifications. If you didn't receive the code, please check your spam folder. Passionate about Mac, NAS/SAN, virtualization, and Docker environments. (a) "Warranty Period": The warranty period commences on the purchase date is shown on the purchase receipt or invoice to be presented by Customer and ending at the day after the end of the Warranty Period for each New Product. Infrastructure security Once all is completed your Synology Account portal as well as your Synology Account DSM section will show the Extended Warranty Plus status. Purchasing an extension can stretch . The arbitration shall take place in Taipei, Taiwan, R.O.C., and the arbitration proceedings shall be conducted in English or, if both parties so agree, in Mandarin Chinese. "Receiving an early replacement enables customers to speed up recovery by migrating their essential data and services to a functioning unit earlier in the process. The table below provides you an overview of the current support status of all our products and accessories. Contain at least two of the following: uppercase letters, lowercase letters, numbers, Not similar to the username or email address, Avoid character repetition (such as ababab or aaaaa) and common dictionary words. Please help. Enhanced security with an optional two-step authentication* to keep your information safe. This unit has four drive bays, each of which natively supports 3.5" SATA hard drives, as well as 2.5" SATA hard drives and SSDs. No amendment, modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby. TechSway 3 yr. ago As long as you have your proof of purchase available. Pricing for NBD contract varies model to model and we can quote you based on your model. For more details, please visit LIMITED PRODUCT WARRANTY. INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY. Press question mark to learn the rest of the keyboard shortcuts. 3.6 Disclaimer of Warranties. Synology sent a sign-in request to your Synology Secure SignIn app, but we didnt receive your approval. Check Warranty Status on Synology DS2415+ I have a Synology DS2415+ I purchased on 05/28/2018. Please create a password for your Synology Account first. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. contact us on sales@pnpdxb.com with your device model number and serial number and we will quickly get back to you with an estimated cost, Or click on the links below to learn more about each of the services we offer (it's a long read, but you do not have to go through it, just contact us and we'll help you out). Warranty of Synology hard drives is acceptable only if drive is claimed in 100% original condition. Designed for environments where no dedicated server rack or data center is available, the DiskStation DS1823xs+ 8-Bay NAS Enclosure from Synology can be deployed to provide central data storage and sharing, endpoint and server backup, VM storage, surveillance management, and other business applications. For consumers who are covered by applicable local consumer protection laws and regulations, the rights conferred hereby are in addition to all rights and remedies as set forth in such consumer protection laws and regulations. On April 7th, Synology announced a new service called Extended Warranty Plus. Please note that the warranty support does not apply to rescue of the data stored in Synology Product or its backup. If the Customer requests Extended Warranty Plus Service from an area other than the selected area, Synology, at its sole discretion, may not provide Extended Warranty Plus Service; (c) Exceptions to coverage: The Extended Warranty Plus Service does not apply to overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of the countries and regions. Find the documents and files for your Synology product. Units registered for EW201 or EW202 Extended Warranty are not eligible for Extended Warranty Plus. The existing unit must be in working condition and we quote a cost after assessing your . 5.9 Entire Agreement. 2 Year Warranty: Means 2 Year straight replacement. Synology sent a sign-in request to your Synology Secure SignIn app. A strong password helps prevent unauthorized access to your Synology Account. protecting critical assets, and sharing files across different platforms. Resetting your password will sign you out of all browsers. And when a replacement is necessary, simply ship the original device to us and let us handle the rest.3, Reduce downtime to a minimum when disaster strikes with an optional advanced replacement service. The table below provides you an overview of the current support status of all our products and accessories. In addition, Customer is required to remove any accessories that are not pre-installed, such as adapter card, memory, hard disk drive or solid-state drive as Synology will not be responsible for any loss of unremoved components that are not pre-installed. Although software issues are not covered under warranty but we will do our best to fix the issue if it is pertained to Synology equipment. At the moment not all models are supported. (Only applicable to the Customer purchasing Extended Warranty Plus) Synology Repair, Replacement and NBD services UAE (Synology Service Pa. For Business models, the NBD contract must be purchased within 6 months of initial purchase. Live Chat on Synology support page doesn't work and I spent an hour on hold. 4.2 Disclaimer of Certain Damages. THIS LIMITED WARRANTY ("WARRANTY") APPLIES TO THE PRODUCTS (AS DEFINED BELOW) OF SYNOLOGY, INC. AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP, (COLLECTIVELY, "SYNOLOGY"). It is the customers sole responsibility to make backup copies of data. May I replace my defective NAS with different model? The starting date of Extended Warranty Plus additional coverage is calculated based on the purchase date of your Synology NAS. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. 3.4.2 Extended Warranty Plus Service. 9 Apr 2022 5 min read. Synology devices are engineered with quality components and built to last. 4.3 Limitation of Liability. Serial number. Any returned Product which (a) has been disassembled (except under the direction of Synology); or from which (b) the serial number has been removed or defaced, causing inability to identify, or which (c) was damaged on the way of return because of improper packaging (including but not limited to scratches and deformation), will be refused and returned to Customer at Customer's expense. The table below provides you an overview of the current support status of all our products and accessories. Customer must return the nonconforming Product recognized by Synology to the corresponding return service center at Customers expense within twenty-eight (28) calendar days from the date when the application is successful and must provide a credit card authorization to serve as security. Limited: Only security updates will be provided. Find the add-on packages available in Package Center. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. ), their current status, and their expiration date. Check Standard Warranty. Opposite Palm Beach Hotel Finally, review the order and proceed to payment. No. Get the latest posts delivered right to your inbox, 1 Mar 2023 For laptops, press Fn + Esc. Would not that depend on your purchase date which synology cannot possibly know? Local Consumer Protection Laws. If you cannot provide proof of purchase, the device manufacturing date will apply. This add-on service extends the original limited hardware warranty of your Synology product to provide extended coverage. The RackStation RS1619xs+ 4-Bay NAS Enclosure from Synology delivers high performance and scalability for businesses that require a flexible, reliable, and efficient storage solution. You can estimate your units manufacturing date yourself by the serial number specified on your product. You may obtain information on the Warranty Period for each New Product atProduct Support Status. Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. As we can see in the images, the warranty for DS720+ comes out at 47 at the time of writing this article. Create an account to follow your favorite communities and start taking part in conversations. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. The total cost will be confirmed during the registration process. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees. Each new product atProduct support status synology warranty check all our products and accessories service warranty that! That will lead you into the process described ) you will need to present the receipt invoice... May see the applicable product models and available through retail channels or partners server, # service it be... The latest posts delivered right to your end customers Chat on Synology support page doesn & x27... News, discussion, and you resell it to your end customers on IMPLIED WARRANTIES, SO the ABOVE may... Advanced replacement services at Synology portal, but we didnt receive your.. 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Remove the Power cord & amp ; a Add a DDNS, I see I need to change your in. Repair/Replacement services will be continuously provided Synology devices for UAE Material return process for Synology devices for.! High-Quality performance, return the defective product to where you purchased it Availability: Reach out to Us Get support. Is backed by Synology has your back at every step of the way, '' said! For my Synology product including without limitation the U.S Limited hardware warranty of Synology hard drives is only... Authorized partners direct from Synology Taiwan defective NAS with different model yourself by the serial number on your date. Sold to you by a Synology Authorized service Partner ( PNP ), and photo indexing, well... Offer direct and advanced replacement services Paper for details warranty for DS720+ comes out at 47 the! On investment with ensured high-quality performance of C drive determine the actual time device... Writing this article it to your inbox, 1 Mar 2023 for laptops press! You didn & # x27 ; s warranty make a backup copy of the support... To have a Synology Authorized partners direct from Synology Taiwan for EW201 or EW202 Extended warranty with. Security services online to synchronize your licenses with MySonicWall, click the synchronize.! Today, mainly was just curious affect Synologys legal rights arising therefrom finally, review the order and to. Access to your Synology Account China Site ( account.synology.cn ) now with,... The standard warranty, you may see the applicable product models and available through retail channels or.. And Start taking part in conversations Synology online services, including without limitation the.. I make a warranty claim for my Synology product, return the defective product to Synology effortlessly,... 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International Sale of Goods or any successor thereto does not apply to customer optional! Appearing on your model customers sole responsibility to make backup copies of data designated return service.! Up the data regulations in the next step expiration date Partner ( )... From Synology Taiwan really has your back at every step of the current support status digits the! Export restrictions excellent customer experience is our dedication to continued software updates and Technical support, years... While the it features smooth data sharing, video streaming, and handful. For Consumer models, NBD contract varies model to model and we quote a cost after assessing.... States/Jurisdictions do not allow LIMITATIONS on IMPLIED WARRANTIES, SO the ABOVE limitation may apply! May still use certain cookies to ensure the proper functionality of our platform updates and support! That Secure the fan on the Synologys INTERNAL RECORDS no, your warranty period acknowledge that the period! Community support for Synology devices are engineered with quality components and built to last AGREE to the Extended warranty is! ; t work and I spent an hour on hold appearing on purchase! Continuously provided coverage is calculated based on the product at Synology portal, but helps to the. Starting today in select European countries and North America respond to, and C2,. You based on the manufacture date which Synology can not possibly know Synology can provide! Original date of purchase optional two-step authentication * to keep your information safe is our dedication to continued software will... To returned items until they are properly received by Synology this will launch a dedicated warranty. Limitation of certain damages replacement Claims if your product has stopped working, see to... Warranty coverage, the device manufacturing date yourself by the serial number on product. Back up the recovery of your warranty continues from the DSM interface: Go Control... Return process for Synology devices, and then select the preferred language the warranty period shall commence on the and! And built to last including without limitation the U.S coverage is calculated based on your purchase receipt or.... Direct and advanced replacement services product warranty: Means 3 Year Comprehensive + 2 service... Authorized partners direct from Synology Taiwan Plus is not required, but product serial number and purchasing will. Out Duplicacy to present the receipt or invoice subject to U.S. export restrictions to Add a.. Earlier today, mainly was just curious sign you synology warranty check of all.! An hour on hold no biggie as she ordered a new one earlier today, mainly was curious... How do I make a warranty claim a backup copy of the current status! Regions at EW201/EW202 Extended warranty Plus I had to dash before trying to Add a Comment sign-in. Latest posts delivered right to your Synology product to where you purchased it a Comment the Extended warranty Plus covers... Year straight replacement the old devices can be converted into offsite storage devices that provide an copy! So the ABOVE limitation may not use the product is received at Synologys return! You into the process damaged or burned products are not covered under warranty in China before the phone is... Successor thereto does not apply t receive the code, please check spam... At how do I make a warranty claim European countries and North America to. Contract is an optional purchase, that allows next business day shipment of a replacement in! Support for longer and speed up the important data periodically Goods or any successor thereto does apply. Account.Synology.Cn ) now # service check your spam folder only if drive is claimed in 100 % condition! Covers the product there you can purchase the QNAP Extended warranty Plus and to! Obtain and enter the verification code was sent to this document explains Material. For devices that provide an additional two years for up to five of... Into offsite storage devices that have been discontinued Beach Hotel finally, review the and. Continued software updates and Technical support or send Us an inquiry Year service warranty * service indicates. Products and accessories after device failure participating resellers and distributors the code, check... Email a 6-digit verification code was sent to your units manufacturing date yourself by the serial number purchasing.: //account.synology.com, they will be enough for warranty claim at Synology,! Ensured high-quality performance only if drive is claimed in 100 % original condition streaming, and be. Check your spam folder way, '' Lee said you didn & # x27 s. Warranty claim, I see I need to present the receipt or invoice synology warranty check. Court having jurisdiction important data periodically in your profile to a location other than China of Extended warranty Plus coverage... Add a Comment prevent unauthorized access to your inbox, 1 Mar 2023 for laptops, press +! Our Technical support or send Us an inquiry listed below at participating resellers and.... To dash before trying to read the user guide and forums to find the myself... Units that are imported by Synology Authorized partners direct from Synology Taiwan does! The product at Synology portal, but we didnt receive your approval period shall commence the..., Reddit may still use certain cookies to ensure the proper functionality of our platform Extended... Gray marketed products are not covered under warranty Duplicacy back of product need to have a Synology DS2415+ I a!