With more than 1,700 colleagues, and growing, our commercial teams perform a wide range of pivotal roles. And thats the case whether its our customers or colleagues. Day after we were at Leeds/Bradford for our flight to Zanti. I applied online. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Responsible for overseeing the Customer Relations team, ensuring a VIP customer service is delivered in a timely manner, in line with ourSLAs and service standards. Applied online through the Jet2 careers website. 7 Jet2.com and Jet2holidays Customer Service Advisor interview questions and 6 interview reviews. then given a date to attend an . Our multi-skilled Travel Experts are here to help our Customers before, during and after their holiday. Very Friendly. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. For press and media enquiries, please call our Press Office Team on 0113 243 1355 or email PressOffice@jet2.com. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Will be contacted by a third party company for pre employment screening, I applied online. A band to help our customers get into the holiday spirit I enjoy interacting with people and finding a solution to a customer's problem. Click to reveal A career with us means youll be a part of our fast-growing business and share in our many successes. telephone interview with HR/recruitment. Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC, Meet Kay, our Head Of Recruitment. real person. The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. Se continui a visualizzare Sell the benefits of your favorite holiday destination. Si continas recibiendo este mensaje, infrmanos del problema I interview Jet2 uses three recruitment rounds to assess these skills along with a few others. Welcoming our customers at Check-in, working in the baggage hall, on the ramp or even driving our trucks. Get started with your Free Employer Profile, Customer Service Representative Interview, interview process at Jet2.com and Jet2holidays. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. How do I set up a search agent alert? A very exciting interview, first we had a group assessment in which we had to discuss different scenarios, following this, we had a personal interview we 3 members of the team in which we had to prepare a case study and answer some personality-based questions. I interviewed at Jet2.com and Jet2holidays in Aug 2021, First stage is an online internet test Second stage is a video scenario interview Well done everybody. 2. Your task is to choose either the best or worst of these solutions. Jet2.com was named the - by UK travel agents for the tenth time. Our growing fleet of Aircraft are expertly maintained by our dedicated teams of engineers across the UK and overseas. A red-carpet welcome We are sorry for the inconvenience. Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. The process took 2 weeks. Few days later was told i would have face to face interview on 19th december but not sure what time and where . Not only did they continuously insisted I relocate as soon as possible, they then proceeded to rush through each question not allowing me to explain in full detail. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, Sell the benefits of your favorite holiday destination, General customer service and contact centre questions also bit 9f travel knowledge. Cheers to 20 years, and many more to come. I applied online. Cheers to 20 years, and many more to come. First, an online assessment. Now you will be automated connected with the Jet2 live representative for general queries. An alternative way to get help from a customer service phone number is as follows: Jet2 Airlines offers you round-the-clock assistance. Anonymous Employee in Edinburgh, Scotland, I applied online. Answer. 210.65.88.143 I was told that I would be contacted in the next 48 hours should I be successful. Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. Sep 2014 - Apr 20227 years 8 months. I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Even though I had three questions to ask them during the end of the interview they only allowed me to ask one of these question before hanging up . Describe a time when you provided high-quality customer service. The assessment day consisted of: a presentation about the company. 8 Jet2.com and Jet2holidays Customer Services Agent interview questions and 5 interview reviews. As stated in Workable's guide on interview statistics, an average of 12 customer service job interviews in . 19 May 2015 by TTG Staff. Our multi-skilled Travel Experts are here to help our Customers before, during and after their holiday. Slightly unprofessional. What is the interview process like for a home working contact centre advisor with Jet2? After I passed this which I found out as soon as I had answered the questions. A 10 min window to plan your role play call. Get access to Richard course at:https://passmyinterview.com/customer-ser. Reviewed March 17, 2022. Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. I know this because I spoke with everyone that day and they all seemed very nervous and with my past experience been within recruitment I wanted to put them at ease. Communicate clearly and often. The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. Just do your research and plan your answers with specific examples to demonstrate that you understand the basic principles of customer service and you will do just fine. Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Weve developed our focus on customer service through our Take Me There values and Leadership Framework. I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com Choose the appropriate topic and category of your question to reveal your answer. Send scripted emails out only .i had telephone interview after waiting 2 weeks with no set date .can be at anytime. Balloon arch Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Holme: 22,300. Coaching, guiding and supporting our Advisors to manage correspondence and deliver resolutions to our customer queries, as well as providing accurate reporting and support to management. Jet2.com and Jet2holidays fly high at prestigious Globe Awards. Thorough but very friendly. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Witney: 22,300. Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. This customer service rep interview question is your opportunity to show off your customer care skills. Overall very friendly staff, very informal. Based on 55 salaries posted anonymously by Jet2.com and Jet2holidays Customer Advisor employees in Newport, West Midlands, England. Non ho ancora fatto il secondo step. On 8th June my friend and I dropped cases off at airport. I interviewed at Jet2.com and Jet2holidays (Palermo) in Feb 2023. Candidates interviewing for Airport Customer Helper and Customer Helper rated their interviews as the hardest, whereas interviews for Passenger Service Agent and Cabin Crew roles were rated as the easiest. Telephone lines are open: Monday to Friday: 08:00-21:00 (UK Local Time) Weekends: 09:00-18:00 (UK Local Time) regarding customer service. 1 Jet2.com and Jet2holidays Contact Center Advisor interview questions and 1 interview reviews. I applied online. I get a deep sense of satisfaction when solving problems or helping customers out in one way or another. I interviewed at Jet2.com and Jet2holidays in Feb 2023, Amazing! Handling Short term insurance quotes. Step four: face to face interview. Afterwards I felt completely destroyed and do not feel like I was given a fair chance to show them my potential. Jet 2 Holidays recruitment team has been very professional. However, I have been rejected without any reason and no way of getting a feedback from them. Step four: face to face interview. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. 7 Jet2.com and Jet2holidays Customer Service Advisor interview questions and 6 interview reviews. Birthday cake Asked 19 November 2022. Home; About; FAQ; Service los inconvenientes que esto te pueda causar. Anonymous Interview Candidate in Leeds, England, I applied online. They didnt even ask what experience I have. Fly with us and take your career to new heights. Il secondo step si basa sulla risoluzione di problemi ed un colloquio successivo. Tra due giorni far il secondo step. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. During the call. They changed dates and ignored my emails asking for a new date.just expected me to drop everything. Jet2holidays, scooped the award for - for the seventh consecutive time and was voted as the and - . Remain impartial. To get all information about your flight, you can visit the Jet2 customer support page. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. Every process has own aim to demonsrate my skills. Youll deal with the concerns of our customers, and praises too, always aiming to respond with care and consideration to deliver our VIP customer service. Above all, when it comes to getting help from an expert without any delay, you should always dial theJet2 customer service phone number. Youll help us deliver serviceable and well presented aircraft to keep our operation running reliably and on time. The questions are all really bog-standard customer service questions, I honestly thought the interviewer had just done a Google search for interview questions before our meeting! This was the 'test' part of the interview and it consisted of a mock letter to customer services. First, an online assessment. glasgow, glasgow. At the end they told me I passed and offered me an invitation to their assessment centre, which was supposed to be on the 18th of February. The process took 2 days. I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com The process took 5 days. Step two: online written assessment. Jet2 customer service live chat support option is not available for any user. They did not email me with the details and I assumed the date must've changed. . They did not email me with the details and I assumed the date must've changed. The next most popular option was that they felt a bit more excited to work there with 15% of 103 respondents choosing this. Non ho ancora fatto il secondo step. Average salary for Jet2.com and Jet2holidays Customer Advisor in Newport, West Midlands, England: [salary]. Ans - I would love to deal with customers. para nos informar sobre o problema. A career with us means you'll be a part of our fast-growing business and share in our many successes. Visit this page; Pilots. We partner with key stakeholders across our destinations, making sure safety and quality are of the highest standard. Step three: online video assessment where the candidate has to record answers to the questions. Birthday cake On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. The main focus of the process as a whole is to examine the applicant's customer service and teamwork skills as this is one of the most important parts of the job. Very happy overall, online portal with pre recorded questions and get 2 chances to submit your response. lick the link to read more about the evening. Discover more about our customers and help us spread the word about our award winning brands. View All. Responsible for resolving our customers concerns after their return from holiday, our customer service executives collate information and correspond with our customers to ensure a resolution is reached for each and every query. Youll enable the business to thrive by providing the numbers and insights crucial to our success. Step two: online written assessment. Guy was very direct and not warming at all, salary rubbish and waste of time on a telephone interview. The process took 1 week. I interviewed at Jet2.com (Manchester, England) in Apr 2017. Welcoming our customers at Check-in, working in the Baggage Hall, on the Ramp or even Driving our trucks. Application was online. Performance & security by Cloudflare. The hiring process at Jet2.com and Jet2holidays takes an average of 31 days when considering 225 user submitted interviews across all job titles. Si continas viendo este mensaje, Asked 5 August 2021. Thank you, Hello, am writing to just say a merge thank you & 10/10 to all jet2 staff. #Jet2 #CheersTo20Years. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Jan 2023. The process took 5 days. The roleplay was fairly easy and the interviewers were very nice. The second test format also presents a situation with 4 possible solutions and you must choose from those 4 how you are most and least likely to respond. Step four: face to face interview. I applied online. Can't find what you are looking for? Anonymous Employee in Manchester, England, I applied online. In this way, your call redirects to a representative. Our size and stature has grown to what it is today thanks to our unwavering focus on putting people first. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. Customer service advisors must enjoy helping customers and be able to do so in a friendly manner. Since our.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. A time were you went above and beyond for customer service.. Get started with your Free Employer Profile. . Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! Disculpa Short interview, to establish whether children and pets will be at home etc. Jet2 is known for its friendly customer service and this is no different in their job interviews. These tests come in two formats: the first presents a situation and 4 possible solutions. enva un correo electrnico a What do you know about Jet2 as a company? We constantly innovate by analysing customer behaviour and optimising our websites to exceed expectations. 4 Jet2.com Customer Service Advisor interview questions and 3 interview reviews. Applied online through the Jet2 careers website. We were in & out in 15 minutes. Our Administration Support colleagues play an integralpart in ensuringour post travel customer queries are resolved as soon as possible, by assessingcustomer correspondence and supporting our Advisors to investigate queries. This is also your chance to show you will go above and beyond for the client. It took around 4 weeks to get an interview offer, by which time I had almost given up on it. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Jet2holidays is the UKs second largest tour operator and Jet2.com is the UKs third largest registered airline. We partner with key stakeholders across our destinations, making sure safety and quality are of the highest standard. One of the most positive interview experiences I have ever had, I applied online. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. tell the interviewer if the line is bad or you cannot hear. While +44 203 059 8336 is Jet2.com's best toll-free number, there are 4 total ways to get in touch with them. Complete an online assessment, then you will have a phone interview if you are successful you will do a video competency-based interview that give you time to prepare your answer, which is recorded. Documents checked and uniform sizes taken. A 10 min window to plan your role play call. Visit this page; Operations. Leeds, United Kingdom. Are you an experienced Customer Service professional who has experience within a contact centre/helpdesk environment? Followed by a video interview. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Join our growing team of over 300 colleagues, based in Leeds and Sheffield, to harness the latest technology advancements. Always follow up. Then a 1 to 1 interview followed by a role play when a customer has hand luggage to big and to heavy you must tell them they have to pay being polite and sympathetic, Anonymous Employee in Manchester, England, I applied online. 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