Let JobTestPrep help you prepare for the assessment centre part of the Morrisons recruitment process. I was a little shocked by her attitude towards refunds and the store. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. The process took 1 week. 'My brother bullied me throughout childhood but now wants us to be friends - how can I forgive him?' Take our'Life at Morrisons' quiz. Your CV should be a Word or PDF document. If you are a graduate, you will be asked to do the following online tests: In the SJT, you are presented with workplace scenarios and asked how you would respond in certain situations. Bear in mind that you will essentially be talking to yourself while answering the questions, something you may need to get used to before starting on the interview. I was also told that once they had finished I could just leave. Interview was fine, took a few days to hear back from them. Anonymous Employee in Chelmsford, England, I applied online. 2) You witness abuse (racial/homophobic) between to colleagues. Salary. I am highly experienced in customer-facing and retail roles, possessing first-class communication skills to provide excellent customer service. The interview went quite quick and I knew i didnt get the job at the end. 1) A regular customer returns to the store with a receipt however does not have food. It varies from shop procedure questions to customer service. You'll be part of a close-knit team who will soon become friends. Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. Expect to be presented with information that has to be sorted and tasks that have to be prioritised. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. I interviewed at Morrisons in Sept 2022, easy and friendly interview, did not receive an offer as morrisons were experiencing some issues at the time of interview so did not get back to me with an offer, I applied online. Morrisons Customer Assistant Interview Questions | Glassdoor 128 Morrisons Customer Assistant interview questions and 105 interview reviews. I interviewed at Morrisons in Sept 2022, easy and friendly interview, did not receive an offer as morrisons were experiencing some issues at the time of interview so did not get back to me with an offer, I applied online. The manager was chilling and asked easy and basic answers. Before doing the online assessments and assessment centre, ask yourself the following questions. Well make sure you know everything you need to do a great job. Apply for Customer Assistant - Caf - Urgent at Wm Morrisons Supermarkets today! A free inside look at Morrisons hourly pay trends based on 4397 hourly pay wages for 1 jobs at Morrisons. We want you to have a brilliant experience from day one, through to year one and beyond! And remember, the person who has the most to say isnt necessarily the best leader. Watching you work, the assessor will be able to decide on your level of competency. They explain that the 2 cream donuts were not fresh. I interviewed at Morrisons. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. 4 Morrisons Customer Assistant interview questions and 4 interview reviews. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. I interviewed at Morrisons. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. Interview process at Morrisons superstore Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 39% About a week 35% About two weeks 16% About a month 6% More than one month 4% Most reported steps On-site interview 68% Group interview 19% Phone call/screening 15% Problem solving exercises 13% Background check A delivery has arrived as you're leaving work and you see a colleague struggling. Take a deep breath and keep calm - nobody knows you better than you. Privacy Policy, Copyright Wm Morrison Supermarkets Limited 2022. Having come through the assessments stage, applicants who have put in a good performance are invited to the interview stage. Coaching and leading a team, prioritising etc, Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, Glassdoor users rated their interview experience at. I interviewed at Morrisons (Glasgow, Scotland). The process took 1 week. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. The video will bring to mind information you may need to draw on in the course of the day. Went into a meeting room with the hiring manager and had a relaxed chat. It is based on a set of scenario questions. They read from a guide for the position. Was in person. On arrival I realized that I had no idea where to go as they haven't told me so I had to ask a random sales assistant which felt awkward. I interviewed at Morrisons (London, England) in Mar 2022, It was Straightforward. Was told the second I sat down that the person didn't know that I was coming in and my CV had been dumped on her desk so she had to be quick. Do you help them? Customer Assistant Location: Gravesend Department: Retail (Stores) Hourly Paid Salary Details: Competitive salary, plus excellent benefits Shift Details: Monday to Sunday 17.00 - 22.00 Job Type: Permanent / Part Time Advertising End Date: 06 Mar 2023 More Info People Specialist - Convenience (WL3) Location: Morrisons Head Office Department: People Hourly Pay posted anonymously by Morrisons employees. It varies from shop procedure questions to customer service. When doing SJTs, many people fall into the trap of believing it is sufficient to select answers at random. Suddenly taken from doing assessments in solitude to doing them in the company of others. Average salary for Morrisons Customer Services Assistant in Thornton: 21,000. Examples of achievements and good teamwork in your life. It varies from shop procedure questions to customer service. Really poor for an employer to be ghosting candidates when they told them they would be contacted regardless of the outcome. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Get hired today! They read from a guide for the position. Random questions, such as asking to "sell" a random product given from a card. Anonymous Employee in Chelmsford, England, I applied online. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. Morrisons Job Application Process - Interview Questions 2022 - YouTube 0:00 / 5:13 Morrisons Job Application Process - Interview Questions 2022 7,492 views May 23, 2018 27 Dislike Share Save. Tell me about yourself. Group Exercise: 2 full-length practice tests. As we offer full training, you dont need any retail experience. Tell me about yourself. 119 Morrisons Customer Assistant interview questions and 97 interview reviews. . Right to work in the UK | Since then it has prevented 1,000 tonnes of food. Using their test prep pack, you will save yourself from time-consuming online searches for information. Sorry - No jobs match your search term - try a different keyword? Are you a person who can think of new and fresh ways of doing things? I applied online. I applied for the position and within a few days I heard back. Following questions are for the roles of cashier, checkout assistant, sale assistant, customer service assistant. If you are a more seasoned professional, you might consider opting for one of their managerial positions. Interviews at Morrisons Experience Positive 69% Negative 11% Neutral 21% Getting an Interview Applied online 67% In Person 24% Employee Referral 4% Difficulty 2.3 Average Hard Average Easy Interviews for Top Jobs at Morrisons Customer Assistant (114) Sales Assistant (38) Checkout Operator (21) Customer Service (12) See more interviews for top jobs It looks at how you would deal with each one. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. Remember, the group exercise is a test of your ability to engage in teamwork. Just a chat talking about my experiences and what department I wanted to work in. It looks at how you would deal with each one. Was offered the job the next day. Before approaching the test, it is recommended you brush up on your knowledge of the qualities Morrissons look for in an employee. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. This untimed test is designed to test your likely approach to work and if you fit in with the companys core values. I applied online. Answers from work outside of the field were welcome. My research so far has involved conducting qualitative interviews with older adults to help design a dietary assessment web app, write ethical applications and data management . It's maybe not the best attitude to have if your a manager. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. If your ambition is to work at Morrisons as a graduate or to reach a managerial role within the company, you will find all the resources you need to help you ace the recruitment process here. If you are successful, congratulations! Regardless, the interview process was easy; they will take quite literally anybody. What would you do? The product cost 2 and they do not have a receipt, would you refund them? All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. It was a calm environment and easy going. Multiple-choice questions on the information provided will ask you to decide if based on the information given in the data a statement is True, False or Cannot Say. Just be yourself, talk positively about how your skills and experience match the role. Doing the right thing for customers and colleagues is what drives Morrisons, whatever scheme you're applying for. Very simple, no pressure. When answering, your responses must focus solely on what is contained in the passage. Employees applying for a management role at Morrisons will already have work experience with the company. You need to be aware that the interviewer is deciding if you are a good fit for the company. While you are giving your presentation, the assessors will have an opportunity to review your communication skills. Anonymous Employee in Chelmsford, England, I applied online. Asked a couple of questions and I responded. I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. Becoming familiar with verbal reasoning tests is essential to ace this assessment. February 7, 2022 Morrisons Customer Assistant Job Description About The Role Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. I applied online. Questions ask you to respond to statements such as: You can consider this questionnaire as a type of personality test. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. We were flying high last Christmas, selling 15,000 turkeys. Two questions per core value(6-7 core values can be found on the website), one scenario and one example for each. It's challengin. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. Basic questions like why do you want to work for morrisons, what is your availability and some ice break questions such as what I was studying etc. Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. Then completed induction alongside 5/6 other successful candidates. I interviewed at Morrisons (London, England) in Jan 2018. I was a little shocked by her attitude towards refunds and the store. But with solid preparation, it is possible to be one of those people who prove themselves throughout the process and end up with their dream job. Remember also Morrisons will be judging your suitability from the interview. Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. Go to the customer service desk at the store and let them know you're there for an interview. The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". Plan your journey so you arrive on time. Glassdoor users rated their interview experience at Morrisons as 68.0% positive with a difficulty rating score of 2.37 out of 5 (where 5 is the highest level of difficulty). Then completed induction alongside 5/6 other successful candidates. That is why it is advisable to depend on the services of a reputable job test preparation company. Prepare some questions to have at the end for the interviewer. We cant wait for you to join the team! Prepare some questions to have at the end for the interviewer. Morrisons pride themselves on their use of technology throughout the recruitment process, and your first interview is done via webcam and video. Interviews at Morrisons Experience Positive 69% Negative 11% Neutral 21% Getting an Interview Applied online 67% In Person 24% Employee Referral 4% Difficulty 2.3 Average Hard Average Easy Interviews for Top Jobs at Morrisons Customer Assistant (112) Sales Assistant (38) Checkout Operator (21) Customer Service (12) See more interviews for top jobs It is advisable to study up on Morrisons core values and adjust your answers accordingly. Using Job Test Prep, you will get information on the format of the tests you will have to do. Generally, you have 3 minutes to answer each section. I was also told that once they had finished I could just leave. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. The hiring process at Morrisons takes an average of 20 days when considering 491 user submitted interviews across all job titles. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. We're Hiring! It looks at how you would deal with each one. Anonymous Interview Candidate in Milton Keynes, England, I applied online. Keep typing - there needs to be at least 4 letters to match jobs. Very simple, no pressure. The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". Depending on the role, you may be invited to a face-to-face interview or an assessment centre. Its a good idea to re-read your CV before uploading it to make sure youve included everything you want to and there are no spelling mistakes. They like their staff to adopt the same attitude. Asked to give examples of experience in previous role eg. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, - Newcastle upon Tyne, United Kingdom Area. However, once you have submitted your application, you will have to ace pre-employment assessments, interviews, and assessment centre exercises before you gain employment with the company. Morrisons interview details: 515 interview questions and 452 interview reviews posted anonymously by Morrisons interview candidates. The topic may not necessarily be about the scheme you have applied for. 3) Give me an example of a time when you succeeded in life? No goodbye from anyone, I just had to walk out. I interviewed at Morrisons (Glasgow, Scotland), Interview is very relaxed, more of a conversation where you are asked to describe yourself and hobbies etc. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? The process took 1 week. Anonymous Employee in Chelmsford, England, I applied online. Also asked what is your biggest achievement to date. What do you think makes our stores stand out from other supermarkets. Detailed but fair, lot of questions so be prepared! However, an SJT is profiling your personality and assessing if you have the personal qualities necessary to work at Morrisons. What would you do? This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. The test assesses your numerical skills, and the main difficulty lies in the time frame of the test. Ensure you have a question or two to ask when invited to do so. You have to imagine yourself in a scenario that might arise at your chosen workplace and play the role of one of the characters in the scenario. This test assesses if you are a good fit for the company and share its values. 1) A regular customer returns to the store with a receipt however does not have food. I interviewed at Morrisons (London, England) in Jan 2018. . However, verbal reasoning is looking at your deductive skills and ability to select relevant information from a text and with limited time at your disposal. Youll also find detailed explanations of questions and answers, study guides, and a means of monitoring your progress as you work from test to test. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. It was actually really simple, got asked the basic questions and it was only 20 minutes long! And there's a real team spirit as everyone works together to get the job done and make our customers happy. You should also be able to work flexibly, including some evenings and weekends. Make sure youve done some research, read up on the role and what we do. What do you think makes our stores stand out from other supermarkets. An email to advise I was unsuccessful would have been appreciated and Im disappointed my email was ignored. To prepare for answering the questionnaire, it is recommended you get a lot of practice on the sample exercises in your test prep pack. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. Sit down with personnel manager. Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. Then mostly explaining the role/ asking min and max hours/ clothes size. 2) You witness abuse (racial/homophobic) between to colleagues. I applied for the position and within a few days I heard back. Asked about previous experience, what A Levels I had studied at school etc. Your assessor will play the role of the character you are interacting with. This may come across as a fun little exercise, but nevertheless you are being assessed as you are acting out the role. I applied online. Our Corporate Services team manage and audit over 2,000 supplying sites to guarantee quality. How would you handle this situtation? Role Plays: 1 full-length practice test. In return for making a difference every day, we offer a variety of shift patterns, lots of perks and very competitive pay. Then contacted shortly after inviting me to an induction. 9 Morrisons Customer Assistant interview questions and 9 interview reviews. Do you help them? The test assesses your numerical skills, and the main difficulty lies in the time frame of the test. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? I interviewed at Morrisons (Coventry, England) in Oct 2019. It's maybe not the best attitude to have if your a manager. Would you offer a refund? Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. The process took 1 week. Then mostly explaining the role/ asking min and max hours/ clothes size. Give an example of your biggest achievement. Anonymous Employee in Chelmsford, England, I applied online. Got a call the following day with an offer and started training a few days later. I applied online. They read from a guide for the position. I applied through an employee referral. Prepare some questions to have at the end for the interviewer. Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. What would you do? Get started with your Free Employer Profile. Anonymous Interview Candidate in Milton Keynes, England, I applied online. Make sure you ask us any questions you may have. Interview was with store and area manager, both really pleasant. Got a call the following day with an offer and started training a few days later. 1 Week 39. Right to work in the UK | Online assessment first then interview. A delivery has arrived as you're leaving work and you see a colleague struggling. Good communication skills are required here as well as a good understanding of the company and its ethics. Then got invited to go through an online assessment centre. Case study: Two full exercises. 3) Give me an example of a time when you succeeded in life? Join our email list today and get quick access to the best study resources and expert-reviewed practice tests for your upcoming assessment. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, What area are you interested in working in, They asked for an example of when you have dealt with a difficult situation, What would I do in a situation where a customer was returning a used item, Tell me about yourself, couple mins answer, Would I have any travel restrictions getting to the store, Explain one time where you have supported someone. How to Prepare for Prison Officer Selection Test? What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? Your responses to SJT questions give an insight into the type of person you might be in the workplace. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. 2) You witness abuse (racial/homophobic) between to colleagues. Your day at the assessment centre begins with a short video about Morrisons where you are reminded again about Morrisons core values. Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. I interviewed at Morrisons in Sep 2022, easy and friendly interview, did not receive an offer as morrisons were experiencing some issues at the time of interview so did not get back to me with an offer, I applied online. 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